CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .
Job Description
Key Responsibilities May Include:
- Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
- Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
- Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
- Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
- Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
- Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
- Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
- Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.
Provide essential administrative and analytical support to the asset management team, ensuring smooth asset control, accurate audit processes, and high levels of customer service.
Collaborate with cross-functional teams to manage asset flows, resolve discrepancies, and improve overall asset productivity and customer satisfaction through data-driven insights and efficient coordination
Key Responsibilities may include:
- Generate, analyze, and distribute reports from multiple systems (SAP, Salesforce) to support asset management activities, ensuring data accuracy and timely reporting.
- Coordinate and support asset audit processes, managing stock flows, reconciling discrepancies, and ensuring alignment with asset control procedures.
- Engage with customers to resolve issues related to asset discrepancies, improve satisfaction, and support efficient asset recovery and productivity initiatives.
- Provide administrative and operational support to Field Service teams, handling queries, conducting audits, and reporting on stock movements and asset control.
- Collaborate with internal departments such as Logistics, Finance, and Customer Service to align asset control processes, ensuring smooth operations and accurate data management.
- Maintain accurate records in CRM systems, ensuring timely updates to audit results, collection orders, stock flows, and customer interactions.
- Participate in projects aimed at improving data quality, asset control processes, and customer engagement, contributing to operational efficiency.
- Analyze key performance indicators (KPIs), prepare recommendations to improve customer experience, and support the development of process improvements within the asset management function.
Key Requirements
Matric
1-2 years in Customer Care.
Accuracy, efficiency and consistency in data entry style work
Remote Type
Not RemoteSkills to succeed in the role
Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales CoordinationWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.