Purpose of the role
The role of the Supply Chain DM is to Contribute to customer satisfaction making the shopping
experience more convenient by grouping complementary products from different categories together.
Main responsibilities:
? Lead and support a team of supply chain.
? Be a player in the development of collective performance.
? Share information and facilitate communication within the team.
? Develop the team to meet strategic business objectives.
? Manage daily sales and customer relations.
? Build and implement the Business Action Plan of the department.
? Introduce efficiency, improvement measures for an optimal return and stakeholder value.
? Ensure the day-to-day management of the department is to respect the customer promise.
? Coordinate and contribute to the sales activities in store.
? Ensure quality customer relationship (internal and external).
? Develop and update own skills and knowledge.
? Assume leadership role on behalf of the HOD when the HOD is not available.
? Participate in teamwork to ensure quality service and productivity of the store.
? Ensuring optimal staff is available for delivering excellent customer service to all customers.
? Ensuring all stock is priced and displayed correctly.
? Training and developing of staff members.
Profile
The successful candidate should have the following skills, experience and attributes:
? Minimum Matric or NQF4 Equivalent.
? Relevant tertiary qualification will be an added advantage.
? Previous retail experience at a junior management level.
? Excellent interpersonal skills.
? A team builder and a team player.
? Excellent customer service
? Self-confident, hardworking and leads by example.
? Customer-centric.
? Sense of responsibility.
? Analytical.
? Assertive and challenge status quote