ROLE PURPOSE
Compete against a standard of excellence by setting high performance standards for the HSK Team. Responsible for the compliance of the hotels specific cleaning and hygiene requirements while maintaining a high standard of cleanliness in line with the SLA
MAIN OUTPUTS
- Establish, review, updating and implementing of Housekeeping Standard Operating Procedures and Policies to reflect current practices and develop new standard if required
- Plan and monitor annual operational and CAPEX budgets for housekeeping, cleaning services, laundry services, including hotel linens, mattresses, term contracts, and assist other departments requiring assistance.
- Apply human resource management skills, such as hiring, training, scheduling and evaluating performance.
- Establishes and interprets key performance indicators to manage the housekeeping business and management team, consistently takes into accounts financial implications of business decisions and recommendations
- Generate new ideas, encourage creativity from housekeeping team, be innovative and constantly be on the lookout for new and modified approaches to cleaning taking into account the environment, people, business, productivity and efficiencies
- Conduct daily checks on the cleanliness of the building, maintenance of equipment, and determine and report needs for repairs and improvement with a proposal where applicable
- Drive client communication through responding on complaints and feedback on housekeeping and guest rooms with solution.
- Develop housekeeping maintenance work plan, schedule routine cleaning works, prepare housekeeping checklists and training schedules for the Housekeeping team on all common areas and specified outlets, including guest rooms, schedule for adhoc tasks, e.g. shampoo of carpet, scrubbing of car parks, fumigation, cleaning of furnishings, etc.
- Performs additional HOD duties as needed
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
- Diploma/Degree in Hospitality Management / Hotel Operations
- Advantageous – HASA Membership
- Matric (Senior Certificate)
- Advantageous
- Minimum 5 years of relevant experience in Housekeeping at the management level
- MS Word, MS Excel & MS Outlook, Hotel Operational will be advantageous
FUNDAMENTAL COMPETENCIES
- Result Oriented
- Attentive To Detail
- Stress Tolerant
- Strong people management and leadership skills
- Work well independently will guiding a full staff compliment
- Customer/Client Focused
- Interactive Reasoning
- organizational and analytical skills
- Planner and problem solver
- Teamwork
- Relationship Building
- Good Listening Skills
- Good Oral and written Communication
- Good interpersonal skills