Field Agent (Wallet & Card Onboarding)

Contract type: Independent Contractor (commission-based)
Locations: All provinces in South Africa (hub pickup in major city centres; courier available)
Reports to: Provincial Hub Lead / Field Operations Manager

Role purpose

Drive last-mile distribution of Prime Circle’s virtual wallet + card by:

• Sourcing customers in your community,
• Completing onboarding & KYC using Prime Circle’s mobile app/WhatsApp flow, and
• Selling and activating physical cards for verified customers.

Key responsibilities

• Customer acquisition: Prospect at markets, taxi ranks, churches, workplaces, and within immigrant communities; run small demos and referrals.
• Onboarding & KYC: Capture documents (passport/asylum/refugee/SA ID), perform selfie liveness, collect required info (address description, purpose, source of funds) using the Prime Circle KYC app—no personal WhatsApp for documents.
• Card issuance & activation: Purchase card stock from Prime Circle, sell to customers, link/activate card only after KYC approval and PIN set.
• Education & support: Teach customers how to cash-in/out, use the app, set PINs, and keep their card safe; handle simple queries; escalate issues.
• Stock custody: Keep cards in tamper-evident bags; reconcile bag IDs daily; report loss/theft immediately.
• Reporting: Track daily activations, first cash-ins, and referrals in the Agent app; attend weekly check-ins/training refreshers.
• Compliance: Follow the FIC Act risk-based CDD process; never tip-off on investigations; protect personal data (POPIA).

Minimum requirements

• Smartphone (Android 10+ or iOS 14+), reliable data, and WhatsApp.
• Strong people skills; comfortable selling and explaining simple tech.
• Language ability: Conversational English plus at least one community language (e.g., Shona, Somali, Amharic, Swahili, Portuguese, French).
• Right to contract in South Africa (or operating legally via a registered small business).
• Willing to travel locally and work peak community hours (evenings/weekends).
• Basic numeracy for cash handling and stock reconciliation.

Nice to have

• Prior experience in: field sales, mobile money/agent banking, remittances, airtime/data sales, spaza operations, NGO outreach.
• Existing networks in migrant or informal-trader communities.

Tools & training provided

• Prime Circle Agent App (KYC capture, stock ordering, activations, reporting).
• In-app training (≈60 minutes) + quiz → Agent KYC Certificate (valid 12 months); monthly 10-minute refreshers.
• Marketing assets (posters, QR codes, one-page flyers), scripts, and helpdesk access.
• Provincial pickup hubs for card stock (courier optional).

Compensation & pricing (transparent)

• Your buy price (from Prime Circle): R55 per card.
• Your retail price (to customer): R70 per card.
• Base margin: R15 per card.

Performance incentives (paid monthly into your Agent Wallet):

• Activation rebate: +R3 per card when the customer completes KYC and makes a first cash-in ≥ R200 within 7 days.
• Volume rebate:
• 100–499 activations/month: +R2 per card
• 500–999: +R4 per card
• 1,000+: +R5 per card
• Quality bonus: +R2 per card if your monthly manual-review rate is <2%.

Example earnings (illustrative): 200 activations/month → Base R3,000 (200×R15) + Activation R600 (200×R3, assume targets met) + Volume R400 (200×R2) + Quality R400 (200×R2) = R4,400 before any other promos.

Payments to Prime Circle (for stock):

• Prepaid via your Agent Wallet (EFT/instant EFT/card; retailer cash voucher optional).
• Credit terms may be offered to top-tier agents after performance & clean audits.

KPIs & expectations

• Daily/weekly activations (target set per province).
• D+7 and D+30 active rate (customers still using the wallet).
• KYC quality: low rejections; <2% manual review rate.
• Stock accuracy: 100% bag-to-agent reconciliation; zero grey resale.
• Customer satisfaction: prompt PIN support and first cash-in guidance.

Compliance & conduct

• Cards remain inert until linked to a verified wallet—no exceptions.
• Use only the Prime Circle KYC app; never store photos locally or share via personal messaging.
• Display the R70 retail price; over-charging, misrepresentation, or document misuse is a disciplinary strike.
• Report suspicious activity immediately via the app; do not tip-off customers.
• Agree to audits, mystery shopper checks, and brand guidelines.

Working pattern

• Flexible hours; plan around high-foot-traffic times.
• Collect stock from your provincial hub (Johannesburg/Pretoria; Cape Town/Bellville; Durban/Warwick; Gqeberha & East London; Bloemfontein; Polokwane; Mbombela & eMalahleni; Rustenburg/Mahikeng; Kimberley) or select courier.

How to apply

• Complete the short online application in the Agent App (ID, selfie, proof of address or business details where applicable).
• Pass the training quiz and sign the Agent Agreement in-app.
• Fund your Agent Wallet and purchase your Starter Pack (e.g., 50 cards).
• Collect stock at your hub or choose courier; start activating customers.

Equal opportunity

Prime Circle welcomes applications from all communities. We value multilingual ability and community trust. Appointments are based on merit, adherence to compliance standards, and service quality.

Job Types: Full-time, Permanent

Education:

• High School (matric) (Preferred)

Experience:

• sales or business: 1 year (Preferred)

Language:

• English (Preferred)
• Shona, Portuguese, Swahili, Chichewa, Amharic, French? (Preferred)

Work Location: Remote