Job Purpose:
To establish and maintain customer/member and business relationships, render banking-related support services to them and sell loans and value-added products related to loans. The fulfilment of inbound/outbound calls to members in order to promote and sell loans and maintain relationships. The position is base at the iMasFinance Centurion office.
Outputs and Responsibilities:
- Sale of secured and unsecured loans and related products
- Processing and finalization of loan applications
- Conclude loan application in line with member needs
- Efficient and effective customer service delivery
- Cross selling of other iMasFinance products
- Liaise with members and employer groups
- Credit applications
- Credit agreements
Qualifications:
- Matric with Mathematics and/or Accounting
- Banking or Financial Services Accredited Certificate / Qualification
- Comply with FSCA requirements
- Drivers License (Code 08) passed for manual transmitted vehicle (not automatic)
Experience:
-
2 years’ experience within a financial industry including Loan Products
- 2 years’ experience within a marketing/sales environment
- Computer experience - MS Office (working experience on Excel)
Knowledge and Skills:
- Understands Contact Centre Technology
- Customer experience and service delivery
- Quality assurance, Sales & Marketing
- Retention processes and procedures
- Exceptional Financing knowledge
- Applicable legislation e.g. FAIS and NCA knowledge
- Financial industry and Market knowledge
- Computer literacy (MS Office)
- Communication and selling skills