Job Purpose
The Gaming Technical Shift Manager manages the day-to-day delivery of the gaming technical operation and team with the aim of ensuring gaming product availability and performance in line with Guest expectations; and aligned to Company Standards and Gaming Regulations.
Key Performance Areas
Shift management:
Manages the day to day operation in the gaming technical department
Manages the output task register
Duty allocations/ Handovers / shift reports / dispute handling / floor walkabouts
Reports gaming equipment anomalies and repairs to gaming management
Quality assures work orders
Schedules planned and preventative maintenance
Verifies and resolves escalated disputes and incidents
Follows up on progress of allocations and makes adjustments if required
Liaises with Internal and External customers/ stakeholders
Key bunch maintenance:
Keys, IFS, and money declarations
Attends required meetings
Keeps departments / staff informed of information required to meet their needs
Gaming Product:
Evaluates gaming products
Conducts walkabouts to check product condition
Technical assessments
Manage technical requirements of product moves
Researches products / keeps up to date with development
Compile and manage the delivery of the scheduled maintenance plan
Trains staff to use products efficiently
Monitors and reports on product availability / uptime
Master file system maintenance
Reporting and Administration:
Consolidates, verifies and distributes Analytical Reports: (Including but not limited to)
Shift reports
Month end Feedback reports
Note acceptor reports
Card acceptance reports
Power Supply voltage reports
Suspicious meter movement reports
Card update failures
Network stats checks
Performance reports
Progressive Reports
IFS Reports
Cash Handling Equipment Reports
Makes recommendations to address shortfalls
Captures relevant data
Ensures RGP information is displayed
Provides feedback to HO and Suppliers
Compliance management:
Customise technical standards for the unit
Communicates standards to all relevant parties
Manages and audits Standard Operating Procedures
Identifies new legislation changes, risks an opportunities to maintain the SOPS
Standards include ordering of locks and keys, game software, SAMS, shift control keys
Master file system audits
People supervision and Development:
Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Manage productivities and payroll costs for the department
Identification of employee training needs
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
Manage employee relations and disciplinary action within the department
Ensure staff communication and motivation
Performance contracting, reviews and development
Provides resources and removes obstacles to performance
Onboarding of new staff members
Guides and coaches employees
Participates in the recruitment and selection of new technicians into the department
Customer Relationship Management:
Investigates and resolves customer disputes
Promotes customer service programmes
Manages guest Interaction and Service
Identifies and responds to customer feedback to improve the offering
Financial Control:
Controls spend and product buying in line with budget
Prepares orders and follows up on progress
Sources, checks and signs quotations
Manages stock control processes and standards
Supplier Relationship Manager:
Regular communication and relationship building
Manages Supplier SLA’s
Selects and manages suppliers as per procurement policy
Education
N6 National Electronic Certificate (light current) with relevant experience or S2 or National Electronic Diploma (light current) or Equivalent qualification
Experience
Certification/Accreditation/Registration/Licences: Meet the criteria for a Key Gaming Licence and FICA
Work conditions and special requirements: Ability to work shifts that meet operational requirements and physically able to move and carry operating equipment in line with job requirements
Skills and Knowledge
Core behavioral competencies:
Planning
Motivating others / gaining co-operation
Decision-making
Training
Coaching
keeping abreast of new developments in the field
Analysing / Diagnosing product / machine Performance
Investigating skills
Reviewing - Assessing feasibility
Assessing
Compliance efficiencies
Problem-Solving
Technical/ proficiency competencies
Gaming Component Research & Development
Gaming Product knowledge (Slots Technical)
Gaming Regulations and compliance procedures
Gaming Revenue Analysis & forecasting
Gaming Product Analysis
Operational Management
Proficient Computer Skills
EGS is an advantage
Communication skills (written and verbal)
Equity
Please Note: Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions. Additional Information: Applicants may be required to write and pass various tests in order to qualify for an interview.
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.