Head of Technology - Digital (ARO)

Absa Group
Sandton, Gauteng
Full time
1 week ago

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Head of Technology – Digital will be responsible for the growth, acceleration, and continuous improvement of ABSA's mobile and digital channels across 10 African markets. This leadership role is accountable for the strategic development, implementation, and optimization of digital products, ensuring that ABSA’s mobile banking app, digital wallet, internet banking, USSD services, and emerging mobile platforms deliver seamless customer experiences and drive business growth. The role involves a blend of strategic oversight, product development, UX optimization, and experimentation, all aimed at enhancing the adoption and usage of ABSA’s digital platforms.

Job Description

Key Responsibilities:

1. Digital Channel Growth and Acceleration

2. Product Development and Delivery

3. User Journey Optimization

4. User Experience (UX) and Sentiment Management

5. Insights-Driven Strategy and Growth

6. Digital Transformation and Commercial Focus

7. Innovation and Growth Tactics

8. Scalable Processes and Systems

9. Digital Onboarding and Activation

Key Skills & Qualifications:

Education

Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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