KEY PURPOSE OF JOB
The key purpose of the role is to coordinate cross-departmental activities to ensure on-time product delivery to customers, while aligning process requirements with business goals and realistic project timelines, and maintaining continuous follow-up and feedback distribution to multiple stakeholders.
KEY TASKS
General:
- Assist in managing high profile customer accounts, acting as liaison between the PMO (project management office) and internal stakeholders, building trust and developing relationships
- Acquiring a thorough understanding of key customer needs and requirements serving as a driving force between the business and meeting the customers’ needs
- Verifying compliance between statement of work and project milestone deliverables and following up with the relevant department/s
- Translate and drive prioritization of customer requirements into service and project requests
- Promote a customer-first mind set and use it to set realistic target dates
- Responsible for communication at all phases of a project with accurate record keeping of project artifacts
- Responsible for attending internal meetings to receive status updates ensuring alignments with customer goals
- Responsible for distribution of quarterly customer surveys and provide feedback as required
- Serve as point of contact between PMO and the quality assurance department in the actioning of non-conformances or deviations in product delivery
- Facilitate communication across departments to remove impediments and obstacles for improvement of product delivery and development cycle time
- Set and manage expectations of service quality, availability, and timeliness with internal teams
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QUALIFICATIONS & EXPERIENCE
Qualification:
- Bachelor’s degree required
Experience & Knowledge:
- 3 + years of work experience in a project administrative/coordinator or client services capacity
- Strong understanding of sales processes, customer lifecycle management, and account coordination best practices
- Experience working for a technology or manufacturing company is preferred
- MS Project working experience will be an advantage
- Familiarity with CRM systems and ERP platforms (Syspro) will be an advantage
COMPETENCIES & SKILLS
- Strong understanding of Project Management Processes and Principles
- Strong communication and interpersonal skills, with the ability to interact professionally with internal teams and stakeholders
- Self-starter who is confident, independent and can work without close supervision
- Analytical and problem-solving skills to analyse account performance and generate insights and reports
- Strong written and verbal communication skills, including the ability to communicate complex issues to varying audiences and levels
- Ability to collaborate and influence stakeholders to ensure a successful client experience
- Ability to manage multiple priorities and deadlines in a fast-paced environment
To learn more about NewSpace Systems, visit our website:
www.newspacesystems.com
Job Type: Full-time
Work Location: In person