Lead Learning and Development Partner
Department: People
Employment Type: Full Time
Location: Cape Town
Reporting To: Global Director of Talent and Organisational Development
Description
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Lead Learning and Development (L&D) Partner
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
The Lead Learning and Development (L&D) Partner plays a pivotal role in shaping the organisation’s capability and leadership agenda. Accountable for designing, leading, and embedding learning strategies, the role ensures employees and leaders are equipped to meet both current and future business needs. Acting as a trusted senior partner to executives and functional leaders, this role balances strategic influence with programme design and delivery. It also provides guidance and mentorship to the wider L&D and HR community, ensuring consistency, innovation, and impact across the learning portfolio.
Key Responsibilities
Strategic Leadership- Define and drive the enterprise learning and capability strategy in partnership with senior leadership.
- Align learning priorities with business goals, workforce planning, and organisational culture initiatives.
- Lead the design, deployment, and facilitation of leadership, technical, and behavioural learning solutions.
- Deliver flagship talent and leadership programmes, succession planning initiatives, and career pathways.
- Ensure learning solutions are inclusive, scalable, and accessible across global regions.
- Partner with senior stakeholders to assess capability gaps, advise on learning priorities, and embed development in business planning.
- Act as a trusted advisor, influencing decision-making on talent, culture, and capability.
- Oversee the measurement of learning impact and ROI, leveraging data and insights to refine solutions.
- Champion innovation by adopting new learning technologies, methods, and industry best practice.
- Coach, mentor, and develop team members and HR colleagues.
- Manage vendor relationships, ensuring cost-effective, high-quality delivery
Skills Knowledge and Expertise
This role requires a balance of strategic vision and hands-on delivery, with significant influence at senior leadership level.The Lead L&D Partner will be a key advocate for a learning culture, embedding continuous development into the fabric of the organisation and ensuring that learning interventions drive measurable business impact.
Knowledge
- In-depth understanding of adult learning theory, instructional design, and leadership development.
- Knowledge of succession planning, talent management, and organisational capability building.
- Awareness of workforce trends, digital transformation, and cultural change.
- Strong strategic thinking and ability to translate business needs into learning solutions.
- Exceptional stakeholder management and influencing skills, including executive-level engagement.
- Advanced facilitation, coaching, and programme design expertise.
- Analytical and data-driven, with ability to evaluate programme impact and business outcomes.
- Demonstrated success in designing and implementing large-scale L&D initiatives.
- Experience in complex, global, or multi-regional organisations.
- Skilled in blending face-to-face, digital, and experiential learning methods.
- Learning Management Systems (LMS) and Learning Experience Platforms (LXP).
- Digital learning and design tools (e.g., Articulate, LinkedIn Learning, Coursera, Udemy for Business).
- Collaboration platforms (e.g., MS Teams, SharePoint).
- Data and analytics platforms for learning evaluation and reporting.
- Degree in HR, Business, Education, Psychology, or a related discipline (or equivalent experience).
- CIPD Level 5/7 or equivalent in Learning and Development (preferred).
- Coaching or facilitation accreditation desirable (e.g., ILM, ICF, MBTI, Insights).
- Certifications in digital learning design tools (advantage).
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.Benefits may include:
- Private health
- LinkedIn Learning
- Connectivity Allowance
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates. Sabio Group are unable to offer sponsorship on any roles advertised.