Position: Lifestyle Manager
Location: Cape Town , South Africa
Team: UK Dining
Contract Type: Fixed Term (01 September 2025 - 12 December 2025)
Role Overview:
Are you passionate about dining and hospitality? Do you thrive in a dynamic and festive environment? If so, we have the perfect opportunity for you! We are seeking a dedicated and enthusiastic Temp Lifestyle Manager to join our UK Dining Team for the busy festive period.
Key Responsibilities:
- Serve as the first point of contact for our dining team, providing exceptional support and ensuring smooth operations.
- Manage and execute dining reservations for clients, ensuring outstanding service and attention to detail.
- Provide personalized dining recommendations based on client preferences, dietary restrictions, and local culinary trends.
- Establish and maintain strong relationships with key restaurants and culinary partners to facilitate bookings and access exclusive experiences.
- Handle any queries or issues related to dining reservations to ensure member satisfaction.
- Gather and act on feedback from members to continuously improve the dining experience offered.
- Conduct research to stay informed about new restaurants, trends, and culinary events to provide our members with the best options.
- Track and report dining-related metrics to assess satisfaction levels and overall service quality.
- Occasionally support cross-department teams in the ticket division with receiving requests.
- Collaborate with various departments to ensure seamless service delivery.
- Maintain high standards of customer service and address any inquiries or concerns promptly.
Requirements
Essential:
- Have the necessary work authorization to live and work in South Africa.
- Candidate is based in Cape Town and agrees to a Hybrid contract with at least 60% in office presence
- Exceptional English language skills with at least C1-C2 proficiency
- Exceptional customer service skills with experience in catering or hospitality.
- Strong organizational skills and attention to detail.
- Effective communication skills, both verbal and written.
- Ability to build and maintain relationships with restaurants and culinary partners.
- Passion for food and dining with knowledge of local culinary offerings.
Desirable:
- Previous experience in lifestyle management, concierge services, or similar roles.
- Knowledge of the local dining scene and culinary trends.
- Fluency in another language is a plus.
Contract Details:
Fixed-term contract with a 40-hour work week, Monday to Thursday , 09:00 - 18:00 GMT and Friday 08:00 - 17:00 GMT . The contract duration will be for the seasonal period defined by business needs.
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
What we are Offer:
- Exposure to world-class virtual concierge service.
- Opportunity to work for a global lifestyle management leader.
- Full induction programme of 4 weeks.
- A unique opportunity to be part of a vibrant and creative team.
- Competitive compensation for the duration of the contract.
- A chance to contribute to memorable events and create lasting impressions.
- Hybrid Work Arrangements
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video - Discover The Exciting World Of Ten Lifestyle Group
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”