Patient Interaction: Greeting patients, answering phones, and providing general information.
- Appointment Management: Scheduling, confirming, and managing appointments, both in person and via phone or other communication methods.
- Record Management: Maintaining patient records, updating information, and ensuring confidentiality.
- Administrative Tasks: Filing, data entry, processing payments, and handling correspondence (emails, faxes, etc.).
- Communication: Liaising with healthcare professionals, insurance companies, and other external parties.
- Maintaining Office Environment: Ensuring the reception area is organized and welcoming.
Skills and Qualifications:
- Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients and colleagues.
- Organizational Skills: Strong ability to manage multiple tasks, prioritize effectively, and maintain detailed records.
- Computer Proficiency: Familiarity with electronic medical records (EMR) systems, Microsoft Office Suite, and other relevant software.
- Customer Service Skills: Empathy, patience, and the ability to handle sensitive information with confidentiality.
- Knowledge of Medical Terminology: Basic understanding of medical terminology and healthcare procedures is beneficial.
- Problem-Solving Skills: Ability to address patient inquiries and resolve issues efficiently.
- Teamwork: Ability to work effectively as part of a team and collaborate with other healthcare professionals.
- High School Diploma or Equivalent: A high school diploma or GED is typically required, with further certifications in medical administration considered an advantage
Job Type: Full-time
Pay: From R14 000,00 per month
Work Location: In person