Office Manager

Title: Office Manager

Location: Remote - South Africa

Start Date: Immediately (Part-time, with potential to transition to full-time)

The Office Manager ensures smooth daily operations and fosters a patient-first, professional environment. Reporting to the CEO and Managing Director, this role involves hands-on leadership across billing, admin, scheduling, credentialing, outreach, and staff support.

$8 hourly

• Manage and triage EOB emails promptly
• Liaise across billing, outreach, interns, and other administrative teams
• Oversee scheduling, billing/credentialing, intake, and staff support
• Ensure all emails are addressed and answered quickly (internal and external)
• Oversee and maintain medical records, ensuring proper handling, storage, confidentiality, and compliance
• Support Network Development & Community Outreach efforts
• Provide feedback on internal communications and process improvements
• Assist with office and billing staff performance reviews, discrepancies, and coaching
• Participate in regular meetings with the Managing Director and CEO; contribute to company-wide meetings
• Maintain HIPAA and clinic compliance standards
• Implement and maintain office policies and procedures
• Track deadlines, commitments, and KPI/scorecard metrics
• Handle confidential information with discretion
• Assist HR with onboarding paperwork, offboarding paperwork, and time tracking compliance
• Perform additional duties as assigned

• Minimum 2–4 years in medical office management, preferably in a mental healthcare setting
• Strong leadership and staff management capabilities
• Excellent organizational and communication skills (proficiency in English with oral and written communication)
• Knowledgeable in HIPAA or similar patient-privacy regulations
• Proficient with clinic systems, billing, credentialing, and KPI tracking
• Patient-focused with a calm, collaborative leadership style
• Fluent, professional-level English and excellent writing/grammar
• Autonomous, able to take initiative with minimal hand-holding
• Availability during U.S. morning hours for ongoing support and coordination

Find Your Balance, Center for Growth and Change Inc., is a mission-driven mental health practice providing telehealth services across California. Our mission is to create a world where mental health is prioritized and accessible to all.

Core Values

• Growth through teamwork and positivity
• Respect in every interaction
• Ownership and accountability
• Willingness to lead
• Togetherness in compassion and empathy
• Honesty and integrity