Description
Are you looking to take your career to the next level with a market-leading London-based coaching business? ✨
London Speech Workshop helps executives communicate with impact through their world-class programs.
Every year, over 1,000 professionals go through their training programs.
With this growth comes exciting new challenges, and now the business is investing in operational infrastructure to support their ever-growing client base.
The Operations Director has been with the company for nearly five years, guiding it to where it is today. But with increasingly complex projects on the horizon, she is needed elsewhere.
That’s why we’re looking for someone new to come in and run the machine. ️
If you want to work for a high-profile business with not only 1,000 private clients but also a portfolio of prestigious companies (Google, Disney, and Amazon) this could be the role for you.
The Role
You’ll be responsible for:
Client Operations & Escalations
- Act as first escalation for client support (refunds/exceptions) using existing SOPs; route only true edge cases to Operations Director.
- Partner day-to-day with Client Support Exec who manages phones/inbox
- Backfill the client support function when needed (leave/sickness) to ensure continuity of service.
Project Delivery & Systems
- Own projects from scope adoption (timelines, owners, outcomes) without micro-direction.
- Initial anchor project: deliver the Subscription model rollout (comms, enablement, coach updates, documentation).
- Use monday.com for project tracking; collaborate with CRM Exec & HubSpot owner on automations/reports; keep shared-drive artefacts up to date.
- Coach communications run via email + WhatsApp group; make sure changes are broadcast clearly and followed up.
Coach Management Support
- Build and maintain a monthly coach dashboard (HubSpot reports) tracking admin compliance & feedback.
- Book and run the monthly review slot (agenda, materials, actions); flag who to reward/escalate.
- Be a friendly first point for coaches on availability changes, “where to find” docs, and process queries.
CX & Process Improvement
- Continuously review the end-to-end client journey; propose and implement common-sense fixes.
- Data source clarity: CX/ops metrics live in HubSpot. You interpret and act; no heavy BI build required.
The Person
- Experience in operations /service delivery/project coordination in industries such as tech, finance, marketing, and professional services.
- Ferociously organised, clean-of-mind, high attention to detail; doesn’t drop balls.
- Outstanding written & verbal communication – kind, anticipatory, empathetic, efficient.
- Confident with some/all of Google Workspace, HubSpot, Acuity/scheduling, and monday.com.
- Comfortable interpreting HubSpot-based dashboards to influence actions and decisions (or at least a different CRM).
- Bias to action; derives sensible sub-tasks from outcomes without waiting for granular to-dos.
Benefits Through Marketing Pros
Remote-First, Flexible Work Model
Shared Office Space in Cape Town
A Slack Community of Marketing Professionals
Global Visibility
Your Own South African Talent Partner
Your Own South African Talent Partner
Social and Training Events
Full-time South African Employment Contract
HR, Payroll & Taxes are taken care of!
Full-time South African Employment Contract
HR, Payroll & Taxes are taken care of!
Please be sure to read our Ts & Cs before submitting your application.
About Marketing Pros
We’re a Marketing Recruitment Agency based in South Africa dedicated to connecting top talent with global companies. Join our community today!