The Order to Cash Supervisor oversees the entire O2C process, ensuring accurate invoicing, timely collections, and strong customer relationships. This role involves supervising a team of clerks, optimizing workflows, and ensuring compliance with company policies and financial regulations.
Key Responsibilities:
Team Leadership & Supervision:
o Lead and manage the O2C team, including clerks.
o Provide training, coaching, and performance evaluations.
o Allocate tasks and monitor workload distribution.
Process Oversight:
o Supervise end-to-end O2C activities including billing and collections.
o Ensure timely and accurate processing of customer orders and invoices.
o Monitor and improve KPIs such as DSO (Days Sales Outstanding), invoicing accuracy, collection efficiency and reducing write-offs of customer debt.
Customer Relationship Management:
o Resolve escalated customer issues related to billing, payments, and disputes.
- Customer Account Management
o Maintain accurate and up-to-date customer records, including any contractual amendments (e.g. site cancellations, additions and price changes)
Shareholder Collaboration:
o Work closely with Sales, Customer Service, and Logistics to ensure seamless order processing and customer satisfaction.
o Support internal and external audits by providing documentation and process insights.
- Compliance & Controls:
o Ensure adherence to internal controls, company policies, and regulatory requirements.
- Reporting & Analysis:
o Prepare and present regular reports on receivables, collections, and team performance.
o Analyze trends and recommend process improvements to O2C Manager.
Qualifications:
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- 3–5 years of experience in Order to Cash or Accounts Receivable/Credit Control, with at least 2 years in a supervisory role.
- Proven track record in managing Commercial, Listed and Multi-national clientele.
- Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel).
Key Skills:
- Supervision and team development
- Strategic and analytical thinking and problem-solving
- Strong analytical and financial acumen
- Excellent communication, interpersonal and negotiation skills
- Strong attention to detail and organizational skills
- Ability to work under pressure and meet deadlines