Job Description

As the Relationship Consultant you will be responsible for assisting in the planning and execution of digital media campaign strategies, including GMP, social media, SEO, and more, within the Internal Internet Capability.

This role requires collaboration across teams and supports internal and/or client partnerships. The Relationship Consultant is involved in day-to-day internal business stakeholder interactions, digital campaign planning, and service delivery, ensuring customer experience excellence aligned with organizational values and service standards.

Vision, energy, passion and the desire to learn is required, as well as the ability to work effectively across a broad spectrum of people. 

Are you someone who can:

Client Management & Relationship Building:

• Assist in developing and maintaining relationships with key clients.
• Support the understanding of client needs and objectives to help create tailored digital media strategies.
• Act as a secondary point of contact for clients, ensuring timely and effective communication.
• Help monitor and report on campaign performance, providing insights and recommendations for improvement.
• Contribute to client satisfaction and retention through exceptional service delivery

Stakeholder Management:

• Support the senior teams to collaborate with internal teams to align campaign strategies with business goals.
• Coordinate with cross-functional teams, including data, tech, and AI specialists, to ensure seamless campaign execution.
• Participate in regular meetings and updates with stakeholders to review campaign progress and address any issues.

Collaboration and Communication

• Work alongside internal and external creative, strategy, media, digital development and data teams.
• Collaborate effectively with internal teams like Digital Marketing, internal sales teams, campaign managers, designers, tech teams.
• Maintain clear communication with all teams, keeping them informed of campaign progress and results.
• Manages project timelines and budgets.
• Stays updated on industry best practices and ensures the team implements effective digital marketing tactics
• Follow the latest trends and best practices in data, tech & AI.

You will be an ideal candidate if you:

• Bachelor’s degree in marketing, Business, Communications, or a related field
• Some experience in digital media campaign planning and execution.
• Basic understanding of GMP, social media, SEO, and other digital marketing channels.
• Good communication and interpersonal skills.
• Minimum of 1-2 years of experience in an account management role within digital media.
• Familiarity with data analysis and reporting tools.
• Interest in AI and tech-driven campaign strategies.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a fast-paced environment.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.