Embrace Remote Work as a Call Center Agent in South Africa
Outbound telephone marketing based lead generation and appointment setting casual/part-time positions available. Hourly rate of R85 per hour and a bonus of R200 per qualified appointment. Once you have proved yourself, after 1st month, then base rate will be R100 per hour.
Realistic On Target Earnings:
Part Time (at R85 per hour, once you are a senior exec with us rate is R100 per hour)
- 20 hrs per week x R85 = R1700
- KPI's met example 3 apps per week x R200 = R600
- Total Base plus min KPI's achieved = R2300 per week, per month = R9,200
- KPI's exceeded example 5 apps per week x R1000
- Total Base plus max KPI's exceeded example = R2700 per week, per month = R10,800
Full Time (at R85 per hour, once you are a senior exec with us rate is R100 per hour)
- 40 hrs per week x R85 = R3,400
- KPI's met example 6 apps per week x R200 = R1200
- Total Base plus min KPI's achieved = R4600 per week, per month = R18,400
- KPI's exceeded example 10 apps per week x R2000
- Total Base plus max KPI's exceeded example = R5400 per week, per month = R21,600
The role will require following a script, introducing a company's service to prospective clients, asking a few qualifying questions, you may need to answer qualifying questions, as well as cover objections before closing for an appointment, or sales meeting on behalf of our client.
All training will be provided of course. You will need to capture the relevant details and log these in an online software system called a CRM. The role would require 5 shifts per week of 4 hours per day 5am to 9am if you cannot do this, please do not apply. So total 20 hours per week. Full time hours would be 1am your time to 10am Monday to Friday.
DO NOT APPLY UNLESS YOU STRICTLY MEET OR EXCEED ALL REQUIREMENTS
* We are looking for candidates with outbound calling experience, this could be for one of the following: charity/fundraising calls, lead generation or appointment setting or sales calls.
* If you have some level of sales experience in business development, either via phone or face to face where you’ve been selling business to business, that would be seen as an advantage.
* You must have some sort of tertiary education, and corporate office experience.
* You must have a professional tone and good articulate communication skills.
* An excellent command of the English language, both written and verbal and an easily understood accent.
* You will need intermediate computer skills in terms of experience using CRM’s to log calls as well as typing speed of 20 to 40 words per minute.
* Experience using Linkedin tools would be highly regarded.
YOU MUST STRICTLY MEET OR EXCEED ALL REQUIREMENTS - if not, do not apply.
You will need the following to be successful in this role:
* A quite professional home environment - meaning the phone calls need to sound like you are calling from a corporate office. I.e. no noisy flat mates, kids or barking dogs, we will be monitoring call recordings and if we can hear this sort of activity in the background we'll have to consider terminating your employment so please rather do not apply.
* If you have the above noisy challenges but you have a room/office that you can set up and close the door to have a quite environment that could work. Headset - you need a call center usb headset with noise cancellation (if you don't have one, we can recommend which one to buy for the role, this will help to block out background noise if you do occasionally have background noise, this is especially important if you have noise challenges, otherwise a normal USB headset with no noise cancelling would work with a quite environment esp. where you can close the door).
* You will need a home office setup - With a reliable computer/laptop, keyboard, mouse, desk and chair. You will have to download our call centre software on to your computer for click to dial calling via the internet you will need either a Windows operating system or you can use a Debian Linux operating system, but the software does not work with Mac/Apple.
* Fast Reliable Internet - you will need a minimum of 10 mbps upload and download speed, ideally higher, you will need a reliable and stable internet connection.
* Load Shedding - we are understanding about this issue, if you cannot work, you cannot work, ideally you will have a UPS, other than that we are flexible.
PLEASE RESPOND TO THIS JOB APPLICATION VIA EMAIL ONLY - DO NOT CALL.
*** In your email application please send your resume as well as write a short paragraph or two as a cover letter outlining why you believe you would be a good candidate, or good fit, for this role based on your previous experience.***
We are interested in any outbound phone experience, however we are especially interested in outbound lead generation, appointment setting experience. Alternatively, as mentioned if you have business to business corporate sales experience this will also be highly regarded.
Thank you.
Job Type: Part-time
Pay: R85,00 - R100,00 per hour
Expected hours: 20 – 40 per week
Application Question(s):
- Do you have a quite home office environment?
- Do you have a reliable computer/laptop, keyboard and mouse?
- Do you have a Windows or Linux operating system? Software does not work with Macintosh.
- Do you have a USB computer headset for Skype/Zoom/Teams calls?
Education:
- Diploma (Required)
Experience:
- outbound telemarketing: 2 years (Required)
- business to business sales: 2 years (Preferred)
Language:
- excellent English written and verbal communication skills (Required)