Job Description
- Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
- Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
- Supervision of staff, management of performance, discipline, and other staff management related functions.
- Ability to ensure Service Department achieves budget objectives through daily, weekly, and monthly monitoring and control of accounts, operating controls, and composite figures.
- Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity, and sales.
- Ability to ensure excellence in customer service.
- Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
Position Overview
To ensure the efficient and profitable operation of the department by establishing and adhering to the required standards. Meet the objectives that cover the departments operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.
Specific Role Responsibilities
- Customer focused management
- Excellent negotiation skills
- Excellent people management skills
- Focus on driving performance
Qualifications and Experience
- Minimum Grade 12 (Tertiary qualification in business management highly preferably)
- Computer literacy – Kerridge knowledge
- 3-5 years of experience in a similar role
- Industry experience highly preferable
Skills and Personal Attributes
- Relevant Driver’s License
- Strong motivational skills
- Attention to detail