Job Overview
Business Segment: Personal & Private Banking
Location: ZA, GP, Roodepoort, 4 Ellis Street
Job Type: Full-time
Job Ref ID: 80443873A-0001
Date Posted: 7/25/2025

Job Description

To resolve customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes.

Qualifications
Completed Matric
NQF 5 FAIS qualification
Long- and Short-Term related qualifications
Business Commerce Diploma

Experience

3 - 4 years' Experience in a customer facing service environment (e.g., call center, branch). Understands the customer distribution network, service processes, products and systems, Ombudsman terms of reference, legislation and its application. Experience of short- and long-term insurance products.
Additional Information

Behavioral Competencies

Adopting Practical Approaches
Articulating Information
Developing Expertise
Examining Information
Following Procedures

Technical Competencies

Active Listening
Difficult Calls Management
Electronic Communications & Devices
Query Resolution

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za