Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
Job Purpose:
Supervise a team of field operatives to ensure customer requirements are met, and work is carried out safely, diligently, and to a high standard.
Main Responsibilities:
- Oversee and complete customer-required inspections and preventative maintenance schedules, ensuring timely execution and communicating any exceptions to management.
- Conduct inspections in accordance with established standards, document findings, and make corrective recommendations to customers, including safety concerns.
- Provide daily supervision and support for site-based Inspector/Technicians, performing spot checks to ensure the highest level of quality and workmanship.
- Prepare and review necessary documentation, including service reports, time sheets, and inspection reports, obtaining customer signatures as required.
- Offer quick quotes for immediate service or repair needs, and complete associated paperwork for tracking and follow-up.
- Maintain company-issued equipment, vehicles, and assets in safe working order, operating them responsibly and reporting any deficiencies.
- Ensure compliance with all established safety rules and procedures, including those set by the customer.
- Support the implementation of the Service Model in the field, improving asset data quality and increasing improvement opportunities and sales leads.
- Comply with current OHS Acts, Regulations, and applicable Health and Safety policies, reporting all hazards, incidents, and injuries as per company procedures.
- Execute all functions in line with the applicable delegation of authority and perform other duties as assigned.
Qualifications
Education and Certification:
- Electrical or Millwright trade qualification
- Accreditation as Lifting Machinery Inspector (LMI) is advantageous
Experience and Technical Proficiency:
- A minimum of 5 years' field service experience
- Demonstrable supervisory experience
- Comprehensive working technical knowledge of cranes
Safety and Compliance:
- Thorough understanding of SHEQ (Safety, Health, Environment, and Quality) principles and associated legislation
- Proven ability to work in confined spaces, elevated areas, and at heights
Mobility and Flexibility:
- Willingness and ability to travel locally and internationally for operational requirements
Technical Skills:
- Advanced proficiency in the complete Microsoft Office suite
Additional Information
Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.