Job Description
To be responsible for operations in support of the business applications/systems at 2nd Level. This includes logging, resolving, monitoring, tracking and communicating calls escalated from First Level Support Agents into the problem and change management processes and tools The App Support Analyst will also be responsible for trending and reporting as well as investigations that aid the Incident and Problem processes to deliver suitable work around and root cause analysis Where applicable they will escalate calls to Second/Third Level, Third party Vendors and even the Incident\Problem Manager
Are you someone who can:
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Responsible for the timely and effective response of IT systems user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
- Manage installation of planned system solutions and changes against required System Application Plan
- Translate Business Strategies into actionable goals and execute relevant IT projects / IT initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- The overall management of application releases (tasks, assignments, delivery, timeframes and problem fixtures).
- Maintain and make changes to application software systems, as and when required by business, to reduce the number of production problems caused by downtime
- Manage the incident to completion of queries by trouble-shooting end user functional issues and resolves or escalates to senior applications administrator / functional / technical support where necessary
- Responsible for producing reports and statistic information on the applications/systems and impact on business unit and/or segment
- Increase job knowledge by participating in educational opportunities reading professional publications maintaining personal networks participating in professional organizations
You will be an ideal candidate if you:
- Have a Bachelor of Science degree in a relevant field
- Have 3 to 5 years of experience in Systems and Application support, with 1 to 2 years ideally at specialist level
- Are proficient in Python and familiar with frameworks
- Abinitio DI
- Abinitio Control-M
- AWS Redshift and EMR
You will have access to:
- Opportunities to network and collaborate
- Challenging work that pushes boundaries
- A culture of innovation and continuous learning
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
08/08/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.