Travel Account Manager

Be at the heart of every journey, bringing meticulous care to world-changing experiences.

Location: Remote | Start Date: ASAP | Contract: Permanent

GUIDE & SUPPORT LIFE-CHANGING GROUP TRAVEL EXPERIENCES

At World of Difference (sister company to GVI), travel isn’t just about where you go - it’s about how it changes you. If you're passionate about cultivating deep connections, driven by exceptional customer satisfaction , and thrive on meticulous coordination to bring incredible group adventures to life, this is your opportunity to shine.

As a Travel Account Manager, you'll be the trusted partner for our participants and internal teams, managing every detail of the journey with care and precision, from contract to delivery.

✨ WHY THIS ROLE MATTERS

Every relationship you cultivate directly contributes to meaningful travel that generates connection, respect, and sustainable impact worldwide. Your dedication to client satisfaction and retention isn't just a metric; it's the foundation upon which unforgettable journeys are built and lasting positive change is made.

WHAT YOU’LL BE DOING

• Champion Client Satisfaction: Become obsessed with the client experience, anticipating challenges and owning solutions to ensure every trip detail exceeds expectations.
• Cultivate Lasting Relationships: Build strong rapport to establish loyalty and ensure participants consider World of Difference a trusted partner.
• Masterful Project Coordination: Oversee the entire group travel process from contract to delivery, coordinating seamlessly with internal operations, sales, and business development teams.
• Bridge Communications: Act as the vital link between our participants and internal departments, ensuring clear understanding of requirements and deliverables.
• Proactive Problem Solving: Anticipate client needs and address potential challenges proactively, maintaining high levels of satisfaction.
• Support Growth & Impact: Collaborate with sales and business development through offering tailored solutions and supporting new business meetings where required.
• Manage Pre-Departure Support: Assist travellers with documentation collection, payment chasing, expectation management, and host engaging webinars.
  

WHAT YOU BRING TO THE TEAM

• Experience: 5+ years in relationship/account management, with a proven track record of customer satisfaction and retention.
• Communication: Exceptional written and spoken English, with highly effective communication skills.
• Relationship Builder: A people's person who thrives on engaging and making connections with others.
• Detail-Oriented: Obsessed with attention to detail, managing multiple requirements precisely in an admin-heavy role.
• Problem Solver: Calm under pressure, anticipating client needs, and proactively addressing challenges.
• Organised & Self-Motivated: Able to juggle multiple leads/accounts independently while maintaining high standards.
• Tech-Savvy: Experience with CRM software
  

Bonus points for:

• Experience on Salesforce (not essential)
• Experience working with North America and EMEA markets.
• Background in the educational travel industry or as a travel consultant.
International travel experience.

WHAT'S IN IT FOR YOU

• Basic salary of up to R25,000 ZAR per month (depending on experience)
• Commission (earn more by making an impact)
• Generous leave policy + half-day Fridays every quarter
• Opportunities for growth within a global organisation
• Flexible, collaborative, and fun culture
• Regular connection with our leadership team and CEO
Access to in-house wellbeing support

WHY WORK AT WORLD OF DIFFERENCE?

We believe travel inspires empathy, growth, and global citizenship. Join a passionate team dedicated to creating transformative experiences that connect people, cultures, and communities for a better world.

As a proud sister company to GVI, we share a commitment to responsible travel and positive impact, benefiting from a strong global network and shared expertise.
We value curiosity, authenticity, and collaboration, and you’ll be part of a fast-paced, fun, and purpose-driven environment.

Learn more about us:

World of Difference

GVI

OUR HIRING PROCESS

✅ YOUR NEXT STEP

If you're ready to be at the heart of every journey, bringing meticulous care to world-changing impact, we want to hear from you.

Please send us your CV and a short Cover Letter sharing why this role is the right fit for you.

Kindly note: We genuinely appreciate every application we receive. If you haven’t heard from us within 3–4 weeks, it likely means we’ve moved forward with other candidates this time. That said, we’d love for you to stay connected and consider applying again in the future!