Purpose of the Role:
The WMS Administrator will play a critical role in managing, supporting, and optimising the Warehouse Management System (WMS) to ensure uninterrupted warehouse and distribution operations. You will act as the first line of technical support, trainer, and systems analyst, working closely with IT, Operations, and vendors to drive warehouse efficiency and performance.
Duties & Responsibilities
- Administer day-to-day WMS operations including user access, maintenance, and support.
- Monitor system performance, troubleshoot issues, and escalate to vendors when needed.
- Liaise with IT and service providers to ensure smooth integration with ERP and other systems.
- Maintain and develop system reports, dashboards, and documentation (SOPs).
- Conduct routine audits and support cycle counts and stock take processes.
- Support and train WMS users and superusers across branches.
- Manage bin locations, operator cards, replenishments, and productivity stats.
- Actively participate in change management and continuous improvement initiatives.
- Assist with documentation, record-keeping, and compliance to ISO 9001:2015.
Desired Experience & Qualification
- Bachelor’s degree in Supply Chain, Logistics, or Industrial Engineering.
- Diploma or certification in IT Systems or equivalent.
- 5 years' experience in a high-volume FMCG warehouse.
- Proven expertise in WMS functionality, configuration, and troubleshooting.
- Experience in Distribution Centre (DC) operations is an advantage.
- Proficient in MS Office (especially Excel – Advanced), SharePoint, and BI tools.
- Valid Code 8 manual driver’s licence required.