Brief description
The main purpose of this position is to administer food safety, hygiene and quality systems and processes for the hospitality services of the South African Reserve Bank (SARB).
Detailed description
The successful candidate will be responsible for, among other tasks, the following key performance areas:
- Engage in short term planning and perform tasks against work plans as defined by team leader or nature of work.
- Provide management information reports periodically to team leader and senior managers.
- Prepare and supply customers with quotes as per their requirements, handle service requests (including recovery of service request costs) and communicate appropriately with all staff regarding all orders.
- Perform administration duties for the Hospitality Section (e.g. ordering and management of stock, minutes taking and distribution, data capturing and document management, administering access control, petty cash management, administering the lunch club programme and point-of-sale management).
- Act as the second in charge with regard to the management of the cash loader and point sales.
- Maintain food safety and hygiene standards in accordance with policies and legislation.
- Engage positively with internal and external stakeholders (including customer complaints and queries to enhance customer satisfaction).
- Coordinate awareness campaign activities on behalf of the Hospitality Section.
- Willingly address any gaps in own performance of tasks and activities against the required standards.
Job requirements
To be considered for this position, candidates must have:
- a Higher Certificate (NQF5) in office administration/events management, marketing OR equivalent; and
- two to five years’ experience in a hospitality administration and customer service environment.
Additional requirements include:
- verbal and written communication skills;
- teamwork;
- service & stakeholder focus;
- problem-solving skills;
- drive for results;
- judgement and decision making; and
- be resilient.
About SARB
Primary mandate of the SARB
Section 224 of the Constitution of South Africa states the mandate of the SARB as follows:
The primary object of the South African Reserve Bank is to protect the value of the currency in the interest of balanced and sustainable economic growth in the Republic.
The South African Reserve Bank, in support of its primary objective, must perform its functions independently and without fear, favour or prejudice.
WHAT WE DO
Monetary Policy
The Constitution gives the SARB the mandate to protect the value of the rand. We use interest rates to keep inflation low and steady.
Financial Stability
The SARB has a mandate to protect and enhance financial stability. We identify and mitigate systemic risks that might disrupt the financial system.
Prudential Regulation
The Prudential Authority regulates financial institutions and market infrastructures to promote and enhance their safety and soundness, and support financial stability.
Financial Markets
Open market operations are the main tool we use to implement monetary policy. We manage South Africa’s gold and foreign exchange reserves.
Financial Surveillance
The SARB is responsible for regulating cross-border transactions, preventing the abuse of the financial system and supporting the regulation of financial institutions.
Payments and Settlements
The SARB is responsible for ensuring the safety and soundness of the national payment system, which is the backbone of South Africa’s modern financial system.
Statistics
The SARB provides important economic and financial statistics that present an overview of the economic situation in South Africa.
Research
Research conducted by the SARB focuses on economics, financial stability, banking and emerging trends in finance. Our research supports policy decision-making.
Banknotes and Coin
The SARB has the sole right to make, issue and destroy banknotes and coin in South Africa.
