Account Relationship Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

We are seeking a dynamic and experienced Account Relationship Manager to join our Exams team in Sub-Saharan Africa. This dual-role position is pivotal in driving strategic relationships with B2B clients and British Council Partner Schools, while also delivering high-quality IELTS teacher training across the region.

Key Responsibilities:

• Develop and manage strategic account plans to meet business targets.
• Strengthen relationships with key stakeholders and ensure high-quality service delivery.
• Conduct market research and provide insights to support business development.
• Deliver official IELTS teacher training courses and pedagogical support across SSA.
• Represent the British Council at educational conferences and events.
• Collaborate with internal teams to enhance customer experience and drive growth.

Requirements:

• Proven experience in account management and customer service (B2B/B2C).
• Strong leadership and stakeholder engagement skills.
• Experience working in exams or education sector.
• University degree or relevant qualification.
• Excellent command of English (First Language level).

Additional Information:

• Weekend work may be required as part of test day operations.
• Travel across the SSA region may be necessary.

This is a unique opportunity to contribute to the British Council’s mission of promoting English language excellence and educational development across SSA. You’ll be part of a global network of professionals committed to cultural relations and educational impact.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]