Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To support a positive workforce experience by activating learning solutions/programmes conducted internally and by external Providers; providing feedback that allows the Learning CoE to proactively manage and engage employees within the area of work, within a transformed environment. To analyse and integrate data, submitting reports to support workforce insights, that can help business and CoE leaders shape decisions and enable a digitally driven CoE strategy and philosophy.
Qualifications
Minimum qualifications
Degree in Human Resources Management / Behavioural Science / Social Science / Commerce
Experience required
• Minimum 3 -4 years’ workplace experience within Learning and Development, with evidence of contribution to the People & Culture practice.
• Must have experience in Administering processes linked to attendance and feedback evaluation of all learning events and supporting the successful management of Learning & Development initiatives.
• Prior experience in collaborating with other learning activators and learning partners to identify the usage of statistics related to learning solutions, enabling the L&D team to develop ways of increasing uptake and usage of learning solutions.
• Good understanding of the utilisation and integration of different technologies used to support digitally integrated learning eco-systems.
• Experience in data capturing that inform reports or further processing for all catalogue items, including skills categories, SETA categories, instructor links, venues, types of training, training costs, cancellation parameters.
• Prior experience and excellent understanding of Learning Governance, Risk, Regulatory, Prudential & Compliance.
• Excellent understanding of Learning and Development financial management, i.e, invoice spreadsheet, monitoring of invoices and receipting of invoices on Coupa.
• Experience in digital governance standards to ensure technical compliance across the learning and development systems. Actively search for opportunities to improve and innovate systems and processes whilst reporting on errors and performance of these systems ensuring data accuracy and completeness.
• Experience with monitoring software licenses/ subscriptions to ensure optimal utilisation of programme and ensuring inactive licenses are redistributed and are allocated to positions where they will add value.
• Experience supporting Learning Partner/ Learning Solution consultants in promoting , marketing and activating training solutions. Provide telephonic support to delegates on all training administrative and logistical issues.
• Experience in customer service i.e., effective customer communication, follow through and attention to detail in terms of handling and addressing internal learner queries and providing a seamless learner experience.
Additional Information
Behavioural Competencies:
- Articulating Information
- Checking Things
- Developing Expertise
- Embracing Change
- Establishing Rapport
- Examining Information
- Following Procedures
- Managing Tasks
- Meeting Timescales
- Providing Insights
- Team Working
- Upholding Standards
Technical Competencies:
- Efficient Learning Operations
- Knowledge of P&C Policies & Procedures
- P&C Operations
- P&C Process Improvement
- Teaming
- Workforce Data Analysis
