Job Description
Motus Toyota Nelspruit currently holds temporary vacancy for an Administrator: Service Advisor reporting to the Service Manager.
This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.
Position Overview
Specific Role Responsibilities
- To coordinate the workflow in the service department, between service advisors, foreman and customers.
- Update service customer on all service bookings
- Communicate with all Service Staff
- Ensure workshop opening and closing daily and timeously
- Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe
- Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe
- Ensure job cards are signed off by Technicians and Service Advisors
- Assist and advise Technicians on quotes in a timeous manner
- Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
- Follow up on parts ordered to workshop
- Ensure all jobcards are costed and invoiced timeously and all required documents are signed by the client
- Book in vehicles
- Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
- Ensure that all vehicles are test driven
- Record and report comebacks
- Ensure parts are ordered according to the parts ordering system
- Ensure that the workshop area is kept clean at all times
- Ensure that Technicians are properly attired as per Toyota standards
- Ensure the promotion and adherence to safety standards
- Ensure the proper tools are used for the required job
- Sell accessories and additional work
- Prepare quotations to be authorized
- Follow-up on sales not made
Qualifications and Experience
- A minimum of Grade 12.
- A minimum of 3 years’ Service Advisor experience is essential.
- A Toyota Master Service Advisor certificate is essential
- Computer literacy is essential
- Clear Criminal Record
Skills and Personal Attributes
- Must have excellent verbal communication skill
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