Job Advert Summary
We are currently recruiting for an Area Manager within the cleaning sector. The area manager is responsible to manage the operational function and client relationships in line with the client service agreements and contractual undertakings per site.
Established in 1975, Feedem is a large contract catering company in South Africa which manages in excess of 300 sites and employs more than 5 000 people ranging from dieticians, chefs and human capital specialists to hygiene experts.
We provide a wide range of catering and associated services to clients in all industries. We customise our catering and services according to their needs. Our services are offered with confidence as everything we do is underpinned by an ethical code and full compliance with all the relevant industry standards and regulations.
We have a country-wide footprint with our head office in Johannesburg, and regional offices in Cape Town, Durban, George, Worcester, Port Elizabeth, Rustenburg, Kimberley and Bloemfontein.
Minimum Requirements
- Matric/Grade 12
- Tertiary Qualifications will be advantageous
- 6 years Industrial Cleaning Management Experience in a similar environment
- Own Vehicle and drivers licence a must
- Must be client centric
- Good communication skills
- Organisational Skills
Duties and Responsibilities
- Coordinate, manage and monitor the functional operations at each site
- Responsible for procuring, installation and managing of servicing of specified sites
- Implement and maintain the best practices in all operations within the client organisation for company service offering
- Responsible for ensuring resource allocation achieves maximum utilisation and efficiency of staff time and skill set
- Account for the operational standards at all clients
- Audit on-site services performed to the SLA focusing on addressing client needs
- Conduct and report meetings with site/contract manager and supervisors
- Responsible for all portfolio operational activities including operational problem solving
- Lead and manage contract managers and supervisors
- Enforce a hygienic and safe working environment with compliance to statutory safety regulations
- Manage individual and team performance
- Maintain customer relationships, meet customer expectations, and eliminate complaints, concerns and downtime
- Address staff issues and take the required disciplinary actions
- Draft compliance reports for the various sites
- Ensure that timesheets are done efficiently and handed in on-time to the payroll administrator
- Deal with staff complaints and concerns and escalate were necessary
- Provide weekly reports to Operations Manager on progress and problems per site
