Job Advert Summary
Join Mobalyz, an innovative leader in the mobility sector, located in Midrand, Gauteng, as a Collections Team Leader and take your career to new heights. In this pivotal role at SA Taxi Development Finance, you'll guide and motivate a dynamic collections team to effectively manage and recover outstanding debts, thereby contributing to the sustainability of the organization. Utilize your qualification and leadership experience to enhance team performance, ensure compliance, and achieve collection targets. At Mobalyz, we thrive on innovation and integrity, committed to providing groundbreaking mobility solutions in South Africa. Bring your expertise in collections and passion for leadership to a forward-thinking company, where your efforts will directly impact our growth and success. Seize this opportunity to shape a rewarding career in a vibrant and challenging environment that values development and excellence. Explore more about our purpose-driven work at Mobalyz and become a key contributor to our mission of transforming mobility finance.
Minimum Requirements
- Grade 12 | National Certificate or equivalent qualification
- Related qualification would be beneficial
- 3-5 years of experience in Vehicle Asset Finance collections required
- Proven experience in a leadership or supervisory position
- Understanding and/or experience of the Collections & Recoveries cradle to grave environment would be beneficial (Debt Review / Asset Management / Legal / Off Balance Sheet Recoveries)
Duties and Responsibilities
- To achieve departmental targets as well as per team collection targets in terms of Rand Value Collected; % to instalment and % to arrear collections; NPL, Roll Rates and Cure Rates.
- Conduct call audits to ensure quality and identify areas of development
- Ensure the team is correctly staffed and timeously complete the requisition for recruitment and recruit the right skills
- Conduct regular performance discussions with collections teams to monitor and review operational performance against the plan with the team to improve and achieve the required operational results
- Rectify non-conformance and performance variances within the team
- Continuously assess the need for training or performance improvement of individual team members and implement actions plans to enhance overall team performance
- Relate and communicate all new or revised policies and procedures and/or processes to team members to ensure up-to-date and current information
- Support team members by sharing knowledge, information, and problem-solving recommendation to achieve the required operational results
- Co-ordinate leave requests to consistently have the required capacity within a team to meet operational requirements
- Ensure team members are knowledgeable about the various product offerings within the Company to adhere to the required service standards
- Manage and maintain mutually beneficial relationships with all stakeholders
- Contribute to a culture conducive to the achievement of transformation goals.
- Deliver a world class service to internal and external clients.
