Communications Consultant

Purpose of Job

The purpose of this role is to support the development and delivery of communication materials that promote PwC’s initiatives, culture, and business objectives . The Communications Consultant is responsible for copywriting and content creation across a variety of internal and external channels, including the PwC Africa website, social media, newsletters, and other digital platforms. The role helps ensure messaging is clear, engaging, and aligned with PwC’s tone and brand, to effectively inform, inspire, and connect with clients, partners, and staff.

Key Responsibilities

Digital Communications services:

• Develop clear, engaging, and audience-appropriate messages for digital channels, including the PwC Africa website, social media and other platforms.

• Collaborate with internal teams, including marketing, to ensure messaging aligns with PwC’s broader objectives and brand guidelines.

• Assist with planning, writing, and editing digital content, ensuring quality, consistency, and alignment with PwC’s tone and voice.

• Support leadership profiling and contribute to PwC’s positioning on social media, working alongside senior communications staff.

• Assist in managing content calendars and scheduling posts to maintain consistent communication across digital platforms.

• Apply basic SEO principles to web content to improve online visibility and engagement.

• Support the integration of multimedia elements such as images, videos, and infographics into digital content, collaborating with creative teams as needed.

• Identify and engage internal PwC advocates through platforms like Haiilo to help amplify PwC Africa’s digital messages.
  

Internal Communications services:

• Develop and implement internal content plans and write/edit a range of internal materials including staff emails, articles, newsletters, speeches, scripts and talking points.

• Engage with internal stakeholders to shape key themes and messages and communicate them through appropriate internal channels.

• Ensure consistent quality of internal communications .

• Create innovative internal communications by exploring content, design, and channel options in collaboration with Africa CMD’s Digital Presence and Brand and Creative teams.

• Develop content that encourages PwC Africa employees to support the firm’s strategy and growth ambition .

• Identify and segment internal audiences and tailor communication plans to effectively engage each group.

• Align all internal communications with PwC’s tone of voice.

• Support internal change management initiatives through clear, transparent, and timely communication.

• Plan and manage internal communications projects from brief to delivery, ensuring timelines, approvals, and outputs are effectively coordinated.

• Assist in developing communications for internal events such as town halls, firm-wide briefings, and leadership webinars.

• Collaborate with H uman Capital other internal teams to support communications around people-focused initiatives and firm culture.

• Leverage internal communication tools and platforms to distribute content and m aintain strong engagement across the organisation.

• Build and maintain key relationship with various internal stakeholders .

Geographical span

PwC Africa member firms

Number of direct reports

None

Knowledge, skills and abilities

• Excellent written communication skills, able to craft clear, concise, and grammatically correct content.

• Strong verbal communication skills, professional tone, with the ability to communicate with discretion and tact.

• Ability to adapt tone and messaging for different internal audiences and leadership levels.

• Strong storytelling and content ideation skills that bring business messages to life.

• Strong critical thinking abilities and sound judgement in content development and stakeholder interactions.

• Ability to quickly assess communication needs and develop appropriate messaging strategies.

• Insight generation and message development aligned to business priorities.

• Proven ability to manage multiple communication tasks and projects simultaneously.

• Strong organisational skills and attention to detail.

• Ability to meet tight deadlines and deliver quality outputs under pressure.

• Self-motivated, with the ability to work independently and take ownership of deliverables.

• Strong interpersonal and collaboration skills, working effectively across teams and functions.

• Ability to consult with stakeholders, understand communication needs, and provide strategic advice.

• Open to feedback, coaching, and continuous improvement.

• Understanding of digital communication platforms and tools .

Qualification & Experience

• Excellent written communication skills, with the ability to craft clear, engaging, and tailored content.

• Bachelor's degree in Communications , Journalism, Public Relations, or a related field.

• Minimum of 3 years’ experience in communications.

• Proven experience in digital marketing, digital content creation, and managing digital communication platforms.

• Experience developing compelling content for internal stakeholders.

• Experience collaborating with senior-level leadership to develop and deliver strategic communications content is preferred.