Credit Controller - External Collections

Job Advert Summary

Eduvos is looking to employ a Credit Controller - External Collections at our Pretoria campus on a permanent basis.

Type of appointment:

Permanent

Purpose:

The Credit Controller: External Collections is responsible for managing and coordinating the institution's external debt collection processes. This role ensures timely recovery of outstanding student fees and other receivables by liaising with external debt collection agencies, maintaining accurate records, and ensuring compliance with relevant regulations.

Minimum Requirements

• A diploma or degree in, Law, Finance, and / or Accounting.
• Minimum of 2 years in an external debt collection management field, preferably within the education sector. Experience coordinating with external collection agencies is highly desirable.

Duties and Responsibilities

Debt Collection Coordination

• Engage and coordinate with appointed external debt collection agencies to recover overdue student accounts.
• Monitor the performance of external agencies, ensuring adherence to agreed-upon recovery strategies and timelines.
• Provide necessary documentation and support to external collectors to facilitate efficient debt recovery.
• Manage handover process to external debt collectors.

Account Management

• Review and update debtor accounts, ensuring accuracy in outstanding balances and payment histories.
• Reconcile accounts receivable records, addressing discrepancies promptly.
• Maintain up-to-date records of all communications and actions taken regarding delinquent accounts.

Compliance and Reporting

• Ensure all debt collection activities comply with relevant South African legislation.
• Prepare regular reports on debt recovery progress, including metrics on collections, outstanding balances, and agency performance.
• Assist in the development and implementation of policies and procedures related to debt collection.

Stakeholder Communication

• Serve as the primary point of contact between the institution and external debt collection agencies.
• Communicate with internal departments, such as Admissions and Student Services, to obtain necessary information for debt recovery.
• Address inquiries and disputes from students or guardians regarding outstanding debts, providing clear and professional responses.

Legal and Regulatory Compliance

• Ensure all activities are in line with the National Credit Act and other relevant South African laws governing debt collection.
• Maintain confidentiality and handle all debtor information with the utmost discretion and integrity.

Functional and Behavioural Competencies

Functional Competencies:

• Proficiency in MS Office
• Ability to work with numbers
• Telephone etiquette / email
• Understanding of credit management systems
• Able to work well under pressure
• Conflict Management Skills

Behavioural Competencies:

• Analytical Skills: Ability to analyse account data and identify discrepancies.
• Communication Skills: Strong verbal and written communication abilities to interact effectively with external agencies and internal stakeholders.
• Organizational Skills: Excellent time management and organizational skills to handle multiple accounts and deadlines.
• Attention to Detail: Meticulous in maintaining accurate records and documentation.
• Problem-Solving: Proactive in identifying issues and implementing effective solutions.