Job Description
Siqalo Foods is seeking a Customer Administrator to join their Spreads Division. The role will be based in JHB and report to the Customer Excellence Service Controller.The Customer Administrator will business partner with the customer development account team, providing order management & supply chain specialist expertise while resolving operational exceptions & issues.
Duties & Responsibilities
Customer relationship management
Optimise service through analysis of losses, driving improvements and collaboration with the Customer, Customer accounts team as well as the broader supply chain team
Engage Siqalo SC Teams to ensure stock availability and Maximize order acceptance
Ensure Data Integrity of orders being placed via Customer ordering tools
Proactive management of order transmission deadlines
Ensure alignment of Customer Forecast to that of Siqalo Operational Forecast
Exception handling and resolution through collaboration
Ensure accuracy of regional forecast to ensure stock availability when and where needed
Reporting and analysis of customer data to drive service and efficiencies
Monitor KPI trends
Minimum Requirements
National Diploma or studying towards a diploma/degree in Supply chain or finance
