Summary of functions
The principal objectives of the Customer Service Department are to encourage maximum sales and to ensure requests/enquiries from customers are professionally handled by providing accurate product information and price quotations to customers. Process sales orders and coordinates with other departments through to completion. Be conscious of clients’ needs and their time and process orders and enquiries efficiently. Establish and maintain a rapport with customers to ensure mutual satisfaction and trading basis. Promote ALFAGOMMA products and advantages whenever the opportunity arises.
Essential Duties and Responsibilities
The fulfillment of these objectives will involve the Customer Service Department in the following areas:
- Receives requests by telephone or email for price quotations/verifications, purchase orders and changes or cancellations directly from customers.
- Responds immediately to customer inquiries/information needs and provides positive, courteous service to customers, answers questions regarding product line, prices, delivery times, and warranty periods.
- Sends product literature, price catalogs, references and other data to customers as required.
- Prepares order configurations and price quotations and routes to customers.
- Completes quotation requests and reviews with Customer Service Manager prior to submission.
- Work with the Credit and External Sales Department to establish new accounts; assist customers in preparing and processing credit/financing arrangements paperwork and assists with customer credit issues.
- Assists in handling the needs of Field Sales Representatives.
- Works with warehouse personnel to expedite or ensure timely delivery of scheduled shipments.
- Maintains close liaison with other departments to carry order through to completion.
- Prepares returned goods paperwork, including original purchase order, copies of invoice and packing list, completes Returned Goods Authorization, and forwards to Receiving and Accounting.
- Provides briefings to the Customer Service Manager as necessary or as requested.
- Work with customers to resolve issues and complaints with AGZ’s Products or Processes.
- Undertake involvement in Alfagomma ISO Quality Assurance System by supporting the quality objectives by;
- Initiating action to prevent the occurrence of nonconformities. - Identify and record issues.
- Initiate, recommend and or provide solutions to issues. - Implement solutions.
- Ensure AGZ’s policies and procedures are always observed.
- Performs any other duties as assigned.
Organizational Relationships
Coordinates activities with Sales and Marketing, Warehouse, and Accounting. 1.4 Educational and Skill Requirements
Completion of year 12 High School is essential
Further tertiary education in a related field will be an advantage
Excellent communications skills
Working knowledge of computer applications and Microsoft Office.
The ability to work well with people
Excellent telephone skills
Competent in assessing customer needs and identifying sales opportunities
Ability to work independently with solid time-management and organizational skills
At least 3 years knowledge of all Hydraulic and Industrial Hose and fitting/products and services is essential
Demonstrated skills and achievement in a related industry position for a sustained period is an advantage
Submit your application with a full CV before the closing date to: [email protected]
Special Requirements
· Must reside in the Gauteng area.
Job Type: Full-time
Pay: R15 000,00 - R20 000,00 per month
Application Question(s):
- Do you reside in the Gauteng area?
Experience:
- Hydraulic & Industrial Hose: 5 years (Required)
- Hydraulic & Industrial Hose Sales: 5 years (Required)
Language:
- English fluently (Required)
Willingness to travel:
- 75% (Required)
Work Location: In person
Application Deadline: 2025/08/22
Expected Start Date: 2025/10/01
