Key Responsibilities:
- Sound knowledge of the end to end Debt Counselling Process
- An excellent understanding of the NCA, Credit Bureaus, Legal terminology, Acts/regulations and how these impact the client’s debt review application
- Computer literacy in MS Office (Word, Excel and Outlook) and good typing skills
- Good organizational and communication skills
- Methodical and attention to detail in a high pressurised and deadline-oriented environment
- Strong problem-solving skills
- Customer Service Skills
Duties
- Resolving queries dealing with:
- Debt Counsellor / PDA / customers and relevant stakeholders
- RecklessCredit queries;
- Client balances and account queries;
- Payment and debit order refund queries;
- Reach monetary collection target
- Keep Debt Review database up to date
- Draft Certificate of balance and PROPOSAL responses
- Resolve client questions and queries(short/non-payment)
Key Requirements:
- Grade 12
- Certificate in Debt Counselling OR Tertiary Qualification (advantageous)
- Must have 2-3 years’ debt review / counseling work experience
- Be able to work under pressure
- Computer literate – sound excel knowledge will be an advantage
- Knowledge of Debt Counselling Systems will be an advantage
- Fluent in the English and Afrikaans language
Job Type: Full-time
Work Location: In person
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