Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
What you will be doing:
- Provide exceptional service throughout the guest journey, from check-in to departure
- Respond promptly to guest requests and settle accounts efficiently
- Enhance guest experiences through personalised service and up-selling opportunities
- Promote hotel facilities and services to maximise guest satisfaction and revenue
Qualifications
Your experience and skills include:
- Service focused personality is essential
- Excellent communication skills in English, both verbal and written
- Previous experience in a customer-facing role, preferably in hospitality
- Proficiency in hotel management software (e.g., Opera PMS)
- Strong organisational skills and ability to multitask
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Ability to remain calm and professional under pressure
- Basic numeracy skills for handling financial transactions
- Familiarity with local area attractions and services
- Fluency in additional languages is advantageous
- First Aid certification is desirable
- Positive attitude and willingness to go above and beyond for guests
- Team player with the ability to work collaboratively
- Keen attention to detail and commitment to maintaining high standards
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