Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To lead the delivery of all Operational Excellence initiatives & strategic programmes, optimisation, automation, Robotic Desktop Automation(RDA) & Intelligent Automation in the respective areas aligned with the Intelligent Process Automation COE. To lead the relevant business enablement practices, processes & systems to enable customer value add through effective & efficient service delivery across client segments, contributing towards maximising service revenue and optimising operating profit.
- Documenting all existing and new processes, ensuring transparency, consistency, and traceability across the technology stack.
- Capturing and maintaining a comprehensive crisis management, incident log, including root cause analysis and remediation workflows, to reduce repeat occurrences and improve response agility.
The establishment of a Process Engineering function will be instrumental in:
- Elevating engineering maturity by embedding process discipline and continuous improvement practices.
- Enhancing delivery cadence through streamlined workflows and reduced operational friction.
- Enabling scalability through optimising processes and ensuring that the infrastructure can scale to support business growth and increased demand.
- Driving strategic alignment between technology operations and business objectives, enabling more responsive and resilient service delivery.
Qualifications
- Post Graduate Degree: Business Commerce / Information Technology (Required)
Additional Information
Experience required
More than 10 years: The role requires a seasoned, holistic innovative leader who is customer focused with proven automation capability and profound knowledge of the full dimensions of the field, gained from a track record of 10 years or more. Experience in leading business enablement practices, processes and systems to enable customer value add for the business. Financial services experience would be essential
Behavioural Competencies:
- Adopting Practical Approaches
- Challenging Ideas
- Convincing People
- Developing Expertise
- Developing Strategies
Technical Competencies:
- Coaching and Mentoring
- Continuous Process Improvement
- Managerial Budgeting
- Project Definition
- Project Management (Project Management)
