Job Description

Hello Future Fraud Administrator

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

To provide efficient administrative support that includes reporting and updating of all related information when executing specific fraud management actions and interventions related to specific fraud management sub functions of the fraud value chain to minimise the impact of reported and confirmed fraud events and its customers.

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you can:

• Investigate and gather complete and comprehensive evidence to establish criminal // civil liability if any and to manage risk, including internal staff. Make use of internal and external resources // experts (e.g. handwriting, cyber, fingerprint, criminal record centre) Obtain all evidence in a proper manner to ensure that it is admissible as evidence in a court of law

• Recording and/or monitoring of fraud cases in internal and external databases.
• Actively participate in key internal forums and share information and insights with colleagues across the Bank.
• Timely, accurate checking and comprehensive compilation and supply of fraud related documentation in the required format to support efforts in addressing identified fraud events.
• Being involved in relevant fraud meetings internally and externally of the group e.g. Group Intelligence Committee, Banking Channels, SABRIC, Astute, Conferences, Home Affairs, Insurance Crime Bureau, SAPS, Forensics Pathology Services etc. Sharing of this knowledge acquired with management and staff. Floor interaction with staff and other stake holders within the organization
• Timely and accurate recording and checking of fraud related information to disseminate to relevant stakeholders.
• Execute fraud administration duties in line with required rules, processes and using available systems.
• Ensure that activities are executed in a timely manner and accuracy.
• Manage personal development to increase own skills and competencies.
• Execute recovery activities in line with applicable standards and laws to maximize recoveries for the Bank.
• Ensure reports/feedback is delivered according to required standards and instructions, which includes the Interpretation of management information to ensure service excellence, optimizing efficiencies and to manage risk effectively. Compile report/feedback on all findings and make a recommendation on a claim based on merits/evidence found during the verification process.
• Monitor the quality of referrals into the Forensics space. Monitoring of a sample of work done by staff to measure effective validations, fraud referrals and fraud detection. Ad hoc checking for policy abuse cases/beneficiaries on multiple polices
• Compile and communicate accurate and timely reports on fraud according to area of focus.
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions.

Additional Requirements:

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.