Key Competencies:Strong Interpersonal Skills: Ability to interact effectively with clients, colleagues, and external partners.Exceptional Multitasking Abilities: Capable of handling multiple tasks simultaneously without compromising on quality.Extensive Clerical Management Experience: Proficient in managing a wide range of clerical responsibilities with precision and efficiency.Excellent Professional Communication and Etiquette: Skilled in both written and verbal communication, always maintaining professionalism.Analytical Thinking: Strong problem-solving abilities with a keen eye for detail and analytical thinking.Job Duties and Responsibilities:Accurate Data Capture and Analysis: Ensure all data is captured accurately and analysed to provide meaningful insights for the business.Timely Creation and Completion of Reports: Prepare and complete daily, weekly, and monthly reports on time.Client Relations and Effective Liaison: Maintain positive client relations and act as an effective liaison between clients and the company.Order Capturing and Processing: Manage the entire order process from receipt to delivery, ensuring accuracy and timeliness.Proactive Follow-Up on Orders and Client Requirements: Monitor orders and follow up proactively to meet client requirements and resolve issues.Internal and External Feedback Provision: Provide constructive feedback to both internal teams and external clients to enhance service delivery.Maintenance of Accurate and Up-to-Date Filing Systems: Ensure all filing systems are kept accurate and current.Evaluation of Clientele Needs: Regularly assess client needs to tailor services accordingly.Regular Updates to Client Listings: Maintain and update client listings to ensure information is current and accurate.Assistance in the Preparation of Presentation Materials: Help prepare materials for presentations as needed.Requirements and Qualifications:Professional Administrative Experience: Demonstrated experience in an administrative role, preferably within an e-commerce environment.Valid SA Driver’s License and Own Functional Car: Must have a valid driver's license and access to a reliable vehicle.Strong Matric Results: Proven academic excellence at the matric level.Excellent English Communication Skills: Proficiency in spoken, written, and comprehension aspects of English.Fast, Proficient, and Accurate Typist/Data Capturer: High typing speed with accuracy and proficiency in data entry.Extensive Knowledge of Microsoft Suite and Other Administrative Programs: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.Intermediate to Advanced MS Excel Proficiency: Strong skills in using MS Excel for various administrative tasks, including data analysis and report generation.Familiarity with Common Office Equipment: Experience with printers, copiers, fax machines, and other office equipment.Detail-Oriented with Exceptional Organizational Skills: Strong organizational skills with attention to detail.Strong Problem-Solving and Analytical Thinking Capabilities: Ability to analyse problems and develop effective solutions.
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