Key Requirements:
- Fluent in English. Bi lingual / Multi lingual (advantageous).
- A Grade 12qualification or the equivalent thereof.
- A minimum of 2-years’ experience at a reception desk and/or switchboard operations.
- A minimum of 1-year experience in a customer service role in the retail industry.
- Computer literate and proficient in Microsoft Office Suite - specifically MS Outlook and MS Teams.
- Certificate or Diploma in Secretarial Studies, Office Administration or related (advantageous).
Key Duties:
Responsible for but not limited to:
- Answer, screen and re-direct all incoming phone calls for Head Office teams correctly.
- Receive and efficiently covey information / messages from staff and external stakeholders.
- Forward daily emails and inform of deliveries by notifying the relevant Head-Office recipients.
- Cordially and professionally, acknowledge, welcome and seat visitors upon arrival.
- Provide transactional support to the Facilities team i.e. capturing transactions, processing purchase orders / invoices for supplier payments.
- Ensure efficient coordination of clothing samples between service providers and buying teams.
- Liaise with courier companies and/or drivers to update delivery information/instructions as and when requested.
- Ensure that paperwork is filed correctly i.e. courier waybills, invoices, purchase orders etc.
- Support the Facilitates team with ad-hoc administrative tasks as required.
Key Skills:
- Articulate with effective communication skills both verbal and written.
- Active listening skills with the ability to accurately note/receive information and convey.
- Strong attention to detail with high quality work output.
- Manage multiple tasks and priorities simultaneously.
- Manage time effectively to deliver within timeframes.
- Resolve conflict promptly and professionally - escalating to a senior when necessary.
- Able to work under pressure and in a fast-paced environment.
Key Attributes:
- Prioritise and take pride in personal grooming and a presentable appearance.
- Possess integrity and subscribe to high ethical standards in all professional relations.
- Handle sensitive information with discretion and maintain confidentiality.
- A neat and methodical approach to executing work duties.
- A collaborative approach with colleagues to meet deliverables.
- Maintain a positive and pleasant demeanor and exercise respect.
- Reliable, punctual and committed to responsibilities.
Job Types: Full-time, Permanent
Work Location: In person
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