Do you have the expertise to create customer value strategies that drive loyalty and growth?
We’re looking for a strategic leader who can design impactful retention programmes, build strong rewards partnerships, and deliver initiatives that keep customers engaged and connected to our brand.
What you’ll be driving:
- Customer Value Strategy: Develop and execute lifecycle strategies that grow customer value, reduce churn, and extend tenure
- Loyalty & Rewards Innovation: Lead the design and roll out of a dynamic rewards platform and tiered retention framework.
- Retention Excellence: Launch proactive, data-led interventions that reduce churn and strengthen loyalty
- Commercial Impact: Drive revenue growth through strategic cross-sell and upsell initiatives
- Partnerships & Negotiation: Forge strong relationships with rewards partners to enhance customer value proposition
- Data-Driven Engagement: Leverage insights and predictive models to deliver personalised customer experiences.
Requirements
- 5+ years’ experience in CVM, loyalty, lifecycle marketing, or retention, ideally in financial services or telco
- A proven record of increasing ARPU, customer tenure, and ROI on lifecycle campaigns
- Strong commercial acumen and negotiation skills to create impactful partnerships
- Experience with rewards platforms, segmentation, predictive modelling, and A/B testing
- Ability to collaborate across data, product, marketing, and operations
- A strategic thinker with the ability to execute effectively
Benefits
- Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
- Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples
Why Join Us?
- Shape and own the customer loyalty vision for a growing business
- Collaborate with cross-functional teams who value innovation, creativity, and measurable results
- Influence strategies that directly impact customer satisfaction, loyalty, and revenue growth
If you’re ready to build innovative customer value strategies and deliver a world-class loyalty experience, we’d love to hear from you.
Click this link to apply via our Careers Portal: https://www.rewardscocareers.com/search-jobs/
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