Hi there, we hope you are having a great day!
Are you a highly adaptable professional with an outstanding talent for seamless coordination, operational excellence and impeccable attention to detail? Do you thrive in dynamic environments, gracefully navigating change with resilience? If this is true for you and you have a deep passion for genuine hospitality as well as delivering exceptional guest experience, this position might be the perfect opportunity for you!
What We Do at Kumi and Why
Specialising in the vacation rental business, our purpose goes way beyond successfully managing rental properties and beautiful holiday homes along the Atlantic Seaboard. At Kumi, with a team of highly motivated and passionate people, we turn houses into homes and vacations into unforgettable memories, enriching the lives of our guests, homeowners and ourselves.
Our space at Kumi is inclusive, where everyone feels valued and safe to be themselves. We support each other to grow and learn every day, ensuring that work brings purpose and fulfilment to our lives. By joining Kumi, you will be part of a journey that goes beyond professional success, contributing to a legacy of mindful luxury and sustainable excellence.
Your Role in This
As one of our Hospitality Managers/Hosts you are a vital link between our guests, our property owners, and the entire Kumi team. From ensuring our properties are in an immaculate state and guest-ready to curating memorable holiday experiences, you will embody the Kumi spirit of personalised care and outstanding service quality.
Note: This full-time, permanent position demands the readiness to work weekends and accommodate late check-ins as needed. The role requires utmost flexibility and the adaptability to the demands of the hospitality industry, including working shifts, with certain shifts requiring being on call 24/7. It is based in Camps Bay, Cape Town, and applicants must have (non-negotiable) their own reliable transportation and a valid driver’s license.
Your Unique Profile
Personal Qualities
- Great, natural affinity for people and passionate about hospitality.
- Open-minded, energetic, and flexible/adaptable personality.
- Team player with excellent communication and interpersonal skills.
- Precision and reliability: Handle your tasks with care and accuracy.
- A strong sense of responsibility, exceeding the average!
- Positive attitude and able to cope with challenging situations.
- Outstanding capability to develop practical solutions with a can-do spirit.
- High ability to multi-task and work in a fast paced environment without losing your cool or sight of priorities.
- Resilience and dedication: perseverant and willing to go the extra mile for our guests and the team.
- Attentive and thoughtful, paying close attention to details that enhance guest experience and ensure operational excellence.
Professional Skills
- Previous experience in hospitality and/or property management is preferable.
- Well-versed in daily front-of-house and administrative duties.
- Excellent verbal and written English communication skills.
- Valid driver’s license and own reliable transport.
- Sound knowledge of Cape Town and South Africa, with an understanding of travel logistics and the ability to create tailored itineraries.
Rather than just fitting into our vibrant culture, you want to contribute and help us build upon it. While technical skills matter, we hire individuals who unify the qualities and attributes to thrive in a care-for-and-help-each-other environment where personal growth and the wellbeing of everyone involved is paramount.
Your Key Responsibilities
- Welcoming Guests with Warmth and Professionalism: Ensure every guest receives a seamless and personal welcome upon arrival, ensuring they feel valued from the moment they arrive at a Kumi property.
- Crafting Memorable Guest Experiences: Proactively engage with guests to understand their needs and preferences, delivering thoughtful, curated solutions to ensure every stay is tailored to their desires.
- Providing Concierge Services: Assist with organising guest requests, such as bookings and recommendations for local attractions, restaurants, and experiences, ensuring a personalised and enriching visit to Cape Town.
- Upholding Superior Property Quality: Conduct thorough property inspections before check-in and after check-out, ensuring each home is immaculate and ready to exceed guest expectations. Proactively and effectively address any maintenance or aesthetic issues.
- Managing Day-to-Day Property Operations: Oversee the smooth running of properties during guests’ stays, handling any operational needs with efficiency, from coordinating housekeeping schedules to managing last-minute requests or changes.
- Resolving Guest Issues: Respond swiftly and tactfully to any guest concerns, turning challenges into opportunities to enhance satisfaction by providing practical and thoughtful solutions.
- Building Relationships with Repeat Guests: Nurture a strong rapport with regular visitors, creating a sense of “home away from home” that inspires guest loyalty and memorable connections with the Kumi brand.
- Collaborating with the Team: Work closely with housekeeping, maintenance, and support teams to ensure operational excellence, maintaining open communication to keep everyone aligned on priorities.
- Contributing to Operational Improvement: Continuously seek ways to improve processes, whether it’s refining check-in/ out procedures, enhancing property setups, or identifying opportunities to elevate the guest experience.
- Personal Growth and Contribution to Company Culture: Represent the Kumi brand by living its values, nurturing inclusivity, teamwork, and positivity. Participate in ongoing training and development to grow in your role and contribute to Kumi’s pursuit of excellence.
- Flexibility and Adaptability in Daily Operations: Be ready and available to handle last-minute changes, unforeseen challenges, and varying demands with energy, focus, and a commitment to maintaining seamless operations and a supportive guest and team environment.
What’s in it For You
- Work with purpose and vision in a dedicated and inspiring team
- Personal and professional growth and development opportunities
- Blossom in a role that combines purposeful work with meaningful personal connections
- Celebrating creativity and initiative
The Application Process
Our hiring procedures are designed to find individuals who resonate deeply with our values and vision. Here's how it works:
1) CV and Motivational Letter Submission:
Send your updated CV along with a motivational letter to [email protected]. Your letter is important to us, because we are interested in WHY you want to work with us, learn about who you are, what your values are, and how they align with ours.
Letter Guidelines:
- Begin with "Why" you want to join Kumi.
- Let us know what your priorities in life are, what inspires you.
- Tell us about your personal competencies and aspirations.
- Ensure your letter is no more than 3500 characters.
2) Complete Candidate Qualification Form:
After submitting your CV and motivational letter, please complete our candidate qualification form. This step helps us clarify a few key aspects to determine if you qualify for this role.
Copy/paste the following link to access the form: https://forms.gle/s1xH3DcFZYrdoDDW9
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PLEASE BE AWARE THAT ONLY CANDIDATES WHO HAVE COMPLETED THE STEP 1 AND 2 WILL HAVE THEIR APPLICATIONS REVIEWED.
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3) Value Determination:
If your CV, motivational letter, and form responses qualify you for the next stage, we will invite you to complete the Demartini Value Determination process and share your results with us.
4) Personal Interview:
If we see a strong alignment, we will invite you to a personal interview (in Camps Bay or remote in case you are currently outside the Western Cape). During our interview, we will:
- Discuss your results from your value determination process in detail.
- Explore your previous experiences and how they have shaped your professional journey.
- Delve into your understanding of our values and vision, and how you see yourself contributing to our culture and team goals.
- Answer any questions you may have about the role, the team, and our company.
- Provide a platform for you to showcase your unique qualities and how they align with the position you're applying for.
The personal interview is a two-way conversation where we both assess the fit and potential for mutual growth and success.
5) Final Steps & Timeline:
Following the interview, we will consider your full profile and proceed with the final decision. We aim to complete the entire process within 1-2 weeks.
We wish you best of luck! Let’s make it happen!
Your Kumi Team
Job Type: Full-time
Ability to commute/relocate:
- Camps Bay, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you comfortable working flexible, long hours, including occasional late shifts, with certain shifts requiring being on call 24/7?
Experience:
- Hospitality: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Application Deadline: 2025/08/25
