Operations & Facilities Supervisor

ROLE PURPOSE

To ensure effective coordination of operational processes in order to deliver service as contractually agreed with customers and to take responsibility for the full Facilities at Metrofile Bloemfontein. Ensures that the organisation has the most suitable working environment for its employees and their activities.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

Process Management – Storage, Vault, IP & Distribution

• Ensures operational throughput as per SLA agreement specific to box storage and vault storage.
• Evaluates operational workflows and procedures to improve job processes on an ongoing basis.
• Ensures fast and effective retrieval of documents for delivery to clients as required.
• Ensures accurate and timeous location of files and boxes.
• Manage and resolve exceptions daily.
• Ensures optimisation of resources with respect to current workloads.
• Ensures maintenance and optimal usage of fleet vehicles and recommends additions or replacement of vehicles.
• Monitors and ensures that all vehicles conform to corporate identity guidelines.
• Manages and ensures fast and effective collection and delivery of clients’ documents and records.
• Ensures strict adherence to the corporate dress code.
• Responsible for the planning of the day to day operations.
• Reports on operational productivity to the General Manager on a daily, weekly and monthly basis.

Process Management – Facility and Grounds

• Control and maintenance of facility, equipment, and grounds
• Manage and maintain relationships and compliance with contractors.
• Ensure health and safety requirements are met across all facilities.
• Ensure that Safecyte is updated as required.
• Provide appropriate reports as defined.
• Responsible and available for call out in emergencies.
• Responsible and available for daily lock down and access to staff for shift and weekend work
• Attend to weekly non-compliance reports and outstanding work.
• Prepare for and attend to yearly risk audits & action the results from those audits.

People Management

• Ensures that staff is trained, skilled and that their expertise is optimally applied.
• Ensures that the working environment contributes to improve staff morale and increase productivity.

SUPERVISORY RESPONSIBILITIES

• Has overall responsibility for a staff complement of 10-15

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least 5 years’ experience within a Supply Chain Management / Logistics / Warehouse Management / Operations and Facilities environment. Bachelor’s Degree preferred.
• Demonstrate good written, oral and listening skills.
• Improve processes, methods and systems.
• Demonstrated a high level of dependability in all aspects of the job.
• Participates as an active and contributing member of a team.
• Customer focus.
• IR experience.
• Ability to multi-task and process.
• Must be computer literature.
• Professional appearance and presentation required.
• Ability to work beyond regular work hours when required.
• Valid driver’s license.
• Own vehicle.