The Senior Facilities and Operations Manager plays a critical leadership role within Inospace’s Cape Town operational structure. This role is responsible for managing all aspects of park operations and facilities across the region, including infrastructure maintenance, outsourced provider management, client operational liaison, and compliance. With dual responsibility for both operational logistics and technical maintenance, the incumbent ensures that Inospace parks remain fully functional, safe, and client-centric environments.
This role will work closely with the Regional Manager and oversee a team of operational and facilities personnel, including Facilities & Projects team members. The ideal candidate will bring strong project management, supplier oversight, and client relationship capabilities, along with a practical understanding of building maintenance.
Key Responsibilities
Facilities & Maintenance Oversight
Lead and manage all planned, reactive, and preventative maintenance across Cape Town parks
Conduct routine site inspections and address faults timeously
Ensure compliance with OHSA, SANS, Fire, and municipal requirements
Maintain accurate safety files, service logs, and compliance documentation
Operational Park Management
Ensure high standards of cleanliness, security, functionality, and order across all parks
Manage and oversee all park management
Client Relationship & Operational Support
Serve as the key contact for all operational and facilities-related client queries
Engage directly with clients during onboarding, complaints, inspections, and small works
Coordinate support for client installations, setups, and operational transitions within parks
Service Provider & Vendor Management
Oversee and evaluate outsourced providers
Track service delivery performance, resolve non-compliance, and escalate issues as required
Manage quotations, job cards, and service-level agreements
Support minor and mid-size Capex project execution in conjunction with the Projects team
Track and report on maintenance and project budgets
Maintain snag lists, BOQs, and ensure quality assurance post-completion
People Management
Supervise the Facilities & Projects Assistants, Coordinators, and park support teams
Set and monitor KPIs, assign tasks, and provide ongoing feedback and development
Champion operational excellence and consistency across the team
Requirements
Must be South African Citizen
We are committed to employment equity and invite candidates from all designated groups, as defined by the Employment Equity Act, to apply.
Benefits
Must be South Africa Citizen Must be able to professional communicate over the telephone
