Job Advert Summary
Join our dynamic Customer Services Centre team as a Fulfilment Consultant – L1 (Domestic), where you’ll play a key role in ensuring a seamless and efficient order fulfilment process. This position is ideal for a detail-oriented, customer-focused individual with a passion for service excellence and a drive to exceed expectations.
As a Fulfilment Consultant, you will be responsible for the end-to-end coordination of customer orders, ensuring that each transaction is processed accurately and delivered on time. You will work closely with internal systems to manage orders, apply fulfilment procedures, and maintain communication with customers throughout the order lifecycle.
Your role will also involve handling customer enquiries, complaints, and general service-related issues in a professional and solution-oriented manner. You’ll serve as a key contact point for both internal stakeholders and external clients, demonstrating strong interpersonal and problem-solving skills.
This is more than just an administrative role – it's about creating a positive, efficient, and professional experience for every customer. You’ll help build loyalty by understanding their needs, resolving issues proactively, and ensuring their expectations are met or exceeded.
In this role, attention to detail, the ability to work under pressure, and confidence in using ERP and order tracking systems are essential. You'll be expected to follow through on every task with diligence and commitment, contributing to the team’s success and the organisation’s goals.
If you're a self-motivated, goal-oriented team player with a strong service ethic and the desire to grow within a fast-paced environment, we encourage you to apply.
Minimum Requirements
- BCom Degree in Marketing, Sales, or Supply Chain Management
- Minimum of 2 years’ experience in a related customer service or order fulfilment environment
Duties & Responsibilities
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Accurately process customer orders using internal systems in line with fulfilment procedures.
Ensure timely follow-through on all orders from placement to final customer delivery.
Handle customer queries, complaints, and general enquiries professionally and efficiently.
Apply business rules and procedures to meet service standards and Centre of Excellence (COE) KPIs.
Enhance the customer experience by delivering proactive and knowledgeable service.
Maintain accurate administration and order tracking to support smooth order flow.
Collaborate with internal departments to resolve order-related issues and ensure customer satisfaction.
Demonstrate system proficiency, including ERP platforms, LTQ, and OCR tools.
Uphold the company’s vision, values, and ethical standards in all customer interactions.
