TTM Healthcare Solutions is recognised as the largest healthcare talent solutions specialist in Ireland. We are seeking a highly organised and dependable On-Call Team Coordinator to join our Fulfilment division. This is a remote role based in South Africa.
Responsibilities:
- Dealing with inbound calls from clients and candidates
- Managing and adapting staff rosters in line with client requirements
- Monitor the out of hours On-Call phone to ensure a high response rate and fill rate to requests for cover. On - call starts at 4pm on Friday and finishes at 11.30pm on Sunday evening (11.30pm on Monday evenings on a bank holiday weekend)
- Using excellent communication skills across both written and verbal whilst always maintaining pro
- Updating all information captured, conversations booking etc on the Tracker database
- You will be responsible for ensuring all content that you draft is done so with a high level of attention to detail and in a manner that reflects our business particularly for roles that are being publically posted on various platforms
- Identification of key client influencers, adding and refreshing contacts on the CRM
- Adhering to all company policies and meet all legislative requirements per client and or per guiding client policy
- Achieving weekly KPI's set by division manager
- Any other duties as and when required.
The Ideal Candidate
- Ability to work in a highly competitive environment requires an individual who can work autonomously and under pressure
- Be confident, professional, have an entrepreneurial spirit and like to be creative and innovative in solving problems
- Solid computer skills across MS including PPT. Word. Excel and outlook
TTM Healthcare Solutions is an Equal Opportunities Employer
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