Job Description
The successful candidate will deliver sales in order to process parts counter sales transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures. Required to do counter and telesales.
Position Overview
Specific Role Responsibilities
- Conduct all transactions with customers with the utmost courtesy.
- Correctly place such items in stores.
- Ensure accurate identification of customer’s needs by means of parts catalogues, computer stock lists.
- Implementation of discount structure as applicable.
- Assist all company staff in parts identification and if required, replacements.
- Assist in training new parts persons. • Ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
- Ensure that all credit sales are made to an authorised signatory of approved account.
- Keep all parts catalogues, manufactures lists, etc. updated and tidy.
- Ensure Warehouse Manager is kept aware of stock movement.
- Notify Warehouse Manager of any difference noted when inspecting incoming goods.
- Maintain good helpful relationships with all customers and their representatives.
- Assist if required in any marketing activity as required.
- Ensure all transactions take place according to company policy.
- Ensure security of all payment received.
- Ensure that the highest level of CSI is achieved.
- Conduct all transactions with customers with the utmost courtesy.
- Ensure the accurate identification of the customer needs.
- Adhere to the discount policy at all times.
- Give correct estimates and up-sell to workshop customers.
- Sell parts and accessories.
- Carrying out of all reasonable instructions/duties given to you by any member of management, from time to time.
- Required to do marketing, cold calling, visiting new and existing customers, opening new accounts, maintaining and retaining customers.
Qualifications and Experience
- Matric
- Higher Certificates and/or Advanced National (Vocational) Certificates
- 3- 5 years' experience as a parts sales executive, with a proven track record.
- Autoline or Kerridge experience
- Dialogys & Microcat experience
Skills and Personal Attributes
- Communication Skills
- Innovative and forward thinking
- Application of social media advertising and marketing skills
- Customer Service
- Knowledge of Parts
- Making a Sale
- Persuasive Selling Skills
- Trust and Integrity
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