Job Description

Job Responsibilities

• Facilitate quality delivery across the various teams.
• Monitor quality adherence and compliance to quality standards.
• Ensure implementation of identified quality methodologies and improvement initiatives.
• Deploy the quality management tools.
• Provide support and act as a feedback channel for quality issues.
• Communicate quality initiatives.
• Documenting findings, generating reports on quality assessments, and providing feedback to management and relevant teams regarding quality control results.
• Providing support to employees on quality assurance processes and best practices.
• Identifying vulnerabilities and gaps in processes or systems to enhance efficiency, effectiveness and customer experience, particularly in relation to risk management.
• Assist in aligning processes in the business and to ensure that this is in line with customers' expectations.
• The role for data extraction and analysis typically involves responsibilities such as collecting, processing, and analyzing data to derive insights and root cause analysis that can inform business decision
• Key skills often required for this role include proficiency in data analysis, strong analytical thinking, attention to detail, and the ability to communicate complex data insights effectively

You Will Be An Ideal Candidate If You

• Minimum Qualification - Completed relevant undergrad degree/diploma
• Additional Knowledge - Quality Assurrer/ Contact Center Advisor
• Experience - 2-3 years in a relevant position

You Will Have Access To

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We look forward to engaging with you further. Apply now!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.