Duties and Responsibilities
- Answer the telephone in a professional manner
- Screen Calls and route calls accurately
- Take accurate messages and forward them timeously
- Welcome visitors and redirect them to the appropriate person
- Ensuring neat administration of the following:
- Sorting and distribution of mail and other official documentation
- Reception area
- Courier documents and parcels as and when requested
- Screening and routing of incoming and outgoing mail – hand delivered (courier)
- Assist with other functions as per manager’s instruction
Knowledge / Experience / Skills / Abilities
- Above average verbal communication and listening skills
- Ability to withstand pressure and provide above average services
- Must at all times be diplomatic and assertive
- Ability to work independently and use initiative along with problem solving abilities
- Ability to build strong effective relationships with all stakeholders, i.e. Parties of the Council, Clients and management team
- Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
- Basic knowledge of the Labour Relations Act would be an advantage
- Must be a good team player and achieve objectives as set out by the Regional Secretary
- Must be meticulous in carrying out tasks/instructions etc.
- Must be patient
- Knowledge of the Motor Industry Bargaining Council and its functions would be an advantage.
Qualifications
- Matric (Grade 12) newly qualified matriculants with a Bachelors pass highly encouraged
- Fluent in English
- Computer Literacy essential
- Customer orientated behavior essential (callers, service providers, agents)
- Presentable and professional attitude
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