As a Sales Administrator at Mount Nelson, A Belmond Hotel, you will support the sales team and coordinate sales-related activities and you will support the marketing team and co-ordinate and assist with marketing activities. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include:
- Help the Sales and marketing team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales and Marketing team members have high-quality, up-to-date support material.
- Handle urgent calls, emails, and messages when Sales and Marketing team members are unavailable and answering customer queries.
- Manage all site inspection requests and complete necessary paper work.
- Assist with & maintain an efficient administration system within the department.
- Maintain and ensure regular update of the team’s customer database as well as all incoming guest queries
- Assist with maintaining a data base of relevant Media and Influencer details, ensuring it is current and up to date.
- Update site inspections and stay-overs, create profiles, and remind team members to log sales activities.
- Check stock levels for stationery, business cards, dry goods, milk, soap, sponges, maps, and activity cards. Order via Workday.
- Check gifting requirements for upcoming tradeshows and travel, maintain a gifting log, and order gifts as needed.
Requirements
What You Bring:
- Good knowledge of local hotel business and operations as well as the nature of the travel trade and its requirements.
- Excellent organizational and multi-tasking skills.
- Excellent sales and customer service skills.
- High degree of computer literacy.
Benefits
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
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