Primary Responsibilities Include:
- Help the Sales and marketing team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales and Marketing team members have high-quality, up-to-date support material.
- Handle urgent calls, emails, and messages when Sales and Marketing team members are unavailable and answering customer queries.
- Manage all site inspection requests and complete necessary paper work.
- Assist with & maintain an efficient administration system within the department.
- Maintain and ensure regular update of the team’s customer database as well as all incoming guest queries
- Assist with maintaining a data base of relevant Media and Influencer details, ensuring it is current and up to date.
- Update site inspections and stay-overs, create profiles, and remind team members to log sales activities.
- Check stock levels for stationery, business cards, dry goods, milk, soap, sponges, maps, and activity cards. Order via Workday.
- Check gifting requirements for upcoming tradeshows and travel, maintain a gifting log, and order gifts as needed.
Requirements:
What You Bring:
- Good knowledge of local hotel business and operations as well as the nature of the travel trade and its requirements.
- Excellent organizational and multi-tasking skills.
- Excellent sales and customer service skills.
- High degree of computer literacy.
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
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