We are a people-centric creative agency obsessed with ideas that make our clients genuinely happy. At Happy Friday, we believe that happy people create happy work, and we are dedicated to fostering a culture that reflects this ethos.
Our focus is on creating meaningful campaigns and building long-lasting client relationships. We are looking for an experienced and motivated senior account manager to join our team and help bring big ideas to life.
About the role
As a senior account manager, you will take the lead in managing high-profile client accounts and ensuring the successful delivery of creative campaigns. You will play a key role in driving client satisfaction, fostering team collaboration, and contributing to overall project success.
Key responsibilities
Build and nurture strong, trusted relationships with clients, acting as an advisor and the primary point of contact.
Lead the planning, execution, and delivery of multi-channel advertising campaigns.
Provide clear and detailed briefs that outline all deliverables, timelines, and budgets.
Conduct regular client meetings, including weekly status and sales calls.
Manage budgets, timelines, and resources to ensure projects are delivered on time and within scope.
Offer strategic insights and recommendations to clients to help them achieve their business goals.
Maintain a deep understanding of the client’s industry and competitor landscape.
Collaborate closely with internal teams to ensure work aligns with client expectations and objectives.
Interpret client briefs effectively, demonstrating a strong grasp of marketing materials, design elements, layout terminology, and industry jargon.
Mentor and guide junior team members, fostering a positive and productive work environment.
Monitor industry trends to keep clients and the agency ahead of the curve.
What you will need
A tertiary qualification in marketing or brand management.
Over five years of account management experience within an advertising or marketing agency.
ATL advertising experience.
A proven track record of managing and growing client accounts.
Strong leadership skills with the ability to inspire and guide teams.
Excellent problem-solving, communication, and organisational skills.
Proficiency in project management tools and software.
A passion for delivering exceptional client experiences.
Own transport.
Why join Happy Friday?
A supportive and collaborative company culture that values happiness and creativity.
Opportunities to work on exciting campaigns for top-tier clients.
People-centric benefits, including:
A four-and-a-half-day workweek.
25 leave days.
No WhatsApps, calls, or emails after 6pm.
Hybrid working with flexibility that suits you.
Access to an on-call counsellor.
At Happy Friday, happy people make happy work!
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